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Finance Administrator
AXA
50.1km | , UK
role reference:  wyw_#00129
Location
50.1km | , UK
Salary
Hour
£11.00
Contract Full-time
Industry Insurance
Hours 35 - 40 Hours
  • Financial Accounting
  • Financial Services
  • FINANCIAL ADMINISTRATOR
Description:

You will be working as part of the Credit Control Team on a on-going project within the finance team. You will need to contact customers who have not cashed the cheque for their claim, the customer may have moved address, changed their name etc so they will need to be given the option for the cheque to be reissued or send a BAC’s payment to them. All the emails and calls are scripted, so you will have the templates and options to assist you with following the correct responses.

Databases and excel spreadsheets will need to be updated when dealing with each individual customer and 2 weeks training will be provided on this. You will then work within a team of 7 experienced assistants who will be able to assist and provide guidance upon you completing your training if any additional support is required.

Roles and Responsibilities:  

  • Contact members via email, outbound calling or letter
  • Manage incoming emails, letters and inbound calls via dedicated phone line
  • Resolve customer queries in a timely manner ensuring issues are escalated where appropriate to Team Manager
  • Updating and maintaining data in excel spreadsheet and systems
  • Working collaboratively with other teams and team members
  • Adherence to the company guidelines e.g. ensuring DPA check is carried out

Who are we looking for?

  • Confident at multi-tasking
  • Numerate with confidence working in Excel
  • Excellent attention to detail
  • Hard working and self-driven individual
  • Excellent team player
  • Good interpersonal and communication skills
  • Being well organised
  • Computer literate – Word, Excel and Outlook
  • Comfortable learning new systems

You will be require to complete your first weeks training in the office, thereafter hybrid working is optional 

Key skills:
  • Financial Accounting
  • Financial Services
  • FINANCIAL ADMINISTRATOR
Hour
£11.00

CONTRACT

INDUSTRY

Role Type

35 - 40 Hours
Flexibility:
Working Patterns
Flexi-Time
Flexibility:
Workplace
Hybrid Working (Office / Home)
Office Working
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