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Director - GCX Business Performance
eBay
Fully Remote
role reference:  wyw_#00242
Location
Fully Remote
Salary
Competitive salary
Contract Full-time
Industry Information Technology and Services
Hours 37.5 - 37.5 Hours
  • Business Process
  • Business Strategy
  • GCX
  • EXECUTIVE REPORTING
  • GCX GROWTH
  • BUSINESS PERFORMANCE
Description:

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay – a company you can be proud to be with.

  • Accountable for owning the GCX targets end to end, from set up at a global level to teammate scorecard.
  • Manage and report on KPI metrics, focusing on impact to goals, adherence to operational improvement plans and linkage with technology and transformation initiatives. Provide guidance in the week/month/quarter to enable proactive improvements.
  • Manage and define the Executive Reporting Suite combining accuracy and story telling capability
  • Own the Operational Efficiency agenda ensuring that targets drive the desired impact in a repeatable and sustainable way
  • Work collaboratively with a wide range of collaborators across the entire business to prioritise and translate business questions into solutions
  • Work with the VP and GCX Leadership team to help shape and define the GCX Growth strategy ensuring clear goals and results
  • Own the GCX Global Growth scorecard from definition through to monthly/quarterly reporting
  • Design, develop and deliver a robust meeting cadence for the GCX leadership team ensuring robust partnership on all outcomes.
  • You will work directly with the VP to help drive key initiatives across the whole business and within individual functions, and track success
  • You will own the OKR process, including inputs, reporting, and optimization

About You: 

  • Strong eye for business. The ability to relate business performance and objectives to broader business issues and vice versa.
  • Understand the details of business plans and performance. Be able to explain variance to the plans and root cause.
  • Excellent communication and engagement skills, ability to take complex information and simplify into customer language
  • Highly organised, can work to tight timescales and prioritise effectively
  • Excellent analytical and presentation skills. Can think systemically and precisely and distill complex information into a comprehensive and concise story
  • Broad working knowledge of ecommerce and contact demand with the ability to identify and implement standard methodologies
  • Good decision-making capability, knows how to drive decision making in the organization
  • 10+ years of experience in Contact Centre Operations with significant understanding of Business Performance
  • Ability to develop strong professional relationships and influence peers and senior leaders
  • Strong people focused leader passionate about people development and growth.
  • Highly proactive, willing to take ownership, requires limited oversight
Key skills:
  • Business Process
  • Business Strategy
  • GCX
  • EXECUTIVE REPORTING
  • GCX GROWTH
  • BUSINESS PERFORMANCE
Competitive salary

CONTRACT

INDUSTRY

Role Type

37.5 - 37.5 Hours
Flexibility:
Working Patterns
Flexi-Time
Flexibility:
Workplace
Remote or Mobile Working
Work From Home (WFH)
Flexibility:
Life event
Career Breaks / Sabbatical
Shared Parental Leave
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