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Account Manager
Dropbox
Fully Remote
role reference:  wyw_#00283
Location
Fully Remote
Salary
Competitive salary
Contract Full-time
Industry Information Technology and Services
Hours 37.5 - 37.5 Hours
  • Account Management
  • Project Management
  • Customer Relationship Management (CRM)
  • CUSTOMER RELATIONSHIP
Description:

The AM team are responsible for the success of the existing accounts by developing trusted relationships with customers, maximising up-sell/cross sell opportunities, driving retention rates and growing our business.

We are looking for collaborative and highly engaged Account Manager to drive Total ARR net growth across a set of install base customers and own customer relationship E2E post sale. 

Responsibilities: 

Sales Capability

  • Own, drive and manage the end-to-end customer relationship – ensuring customer retention, renewal and upsell/cross sell of the entire DBX solution set
  • Accurately maintain forecast of your territory and communicate any retention risk to internal resources in order to develop resolution strategies
  • Ensure customer satisfaction and delight though alignment to leverage DBX solutions to solve/support customer business priorities. 

Business/Commercial/Account Management

  • Establish multiple customer touchpoints by mapping and engaging key stakeholders across the Customer org 
  • Lead proactive discovery conversations to uncover new opportunities within existing accounts and ensure the Dropbox multiproduct offering reaches the key stakeholders
  •  Partner with our Customer Success Managers and Technical Solutions Specialists to develop account plans and strategies to drive revenue growth and market share within these accounts 
  • Delight every Dropbox customer with each interaction and play a key role in developing the market reputation of Dropbox as we scale and evolve our products to meet business customers’ needs

Product/Technical

  • Deliver impactful product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business 
  •  Support and drive customer understanding of and appreciation for the Dropbox product roadmap 
  • Be the voice and champion of the customer to the product team and other cross functional organizations. 

General

  • Make every potential Dropbox customer happy with every interaction, regardless of deal size or likelihood of close 
  • Develop a thorough understanding of Dropbox products and maintenance contracts 
  • Manage, track, and report sales activities and results using Salesforce

Requirements: 

  • Experience in account management
  •  Consultative selling experience in growing existing accounts 
  •  Strong track record of meeting sales objectives such as quota and productivity requirements
  •  Customer oriented problem solving & analytical mindset 
  •  Commercial acumen
  •  Collaborative and highly engaged approach 
  •  Working knowledge of MS Office Suite (Word, Excel, and PowerPoint) and Google Docs suite
  •  Knowledge of Salesforce.com a plus
  •  Must be able to travel up to 35% of the time
  •  Bachelors Degree or equivalent required
Key skills:
  • Account Management
  • Project Management
  • Customer Relationship Management (CRM)
  • CUSTOMER RELATIONSHIP
Competitive salary

CONTRACT

INDUSTRY

Role Type

37.5 - 37.5 Hours
Flexibility:
Working Patterns
Flexi-Time
Core Hours / Staggered Hours
Full-time
Flexibility:
Workplace
Remote or Mobile Working
Work From Home (WFH)
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