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Technical Architect, EMEA
Dropbox
Fully Remote
role reference:  wyw_#00285
Location
Fully Remote
Salary
Competitive salary
Contract Full-time
Industry Information Technology and Services
Hours 37.5 - 37.5 Hours
  • Sales Management
  • Sales Process
  • Sales Operations
  • PROFESSIONAL SERVICES
  • TECHNICAL ARCHITECT
  • DROPBOX
Description:

As a Technical Solutions Specialist, you understand Dropbox products market fit and have detailed technical knowledge of the Dropbox product suite. You have a passion for understanding customer challenges and creatively building solutions to resolve them. You have the ability to navigate a customer interaction that is both technical and business focused with a variety of stakeholders, up to and including the C-level. This position supports all Dropbox products, all RTMs, and full post-sales cycle (solution discovery, multi-product solutions, technical enablement, deployment, etc.)

Responsibilities: 

  • Establish and maintain trusted adviser relationships with customers from the C-level to the front line, both within IT and business units. Provide best-in-class post-sales technical guidance and support to our business customers.
  • Work directly with customers alongside Pre-Sales Solution Architects, Customer Success Managers and Account Managers to plan and execute successful deployments. As part of the deployment process, understand and document existing workflows, identify transformation opportunities, and drive adoption of new, prescribed workflows.
  • Routinely evaluate, document, and share the value from adoption of new workflows.  Socialize lessons learned in a programmatic fashion with your team and other internal stakeholders such as Customer Success Managers, Pre-Sales Architects, Partner Sales Managers, Industry Leads, and Leadership.
  • Partner with customer teams to develop technical project plans and manage its day to day execution. Facilitate requirements gathering and assist with the creation of solutions and project deliverables, as needed.
  • Create solution architectures and be able to advise customer development/implementation teams in design, development, and deployment of Dropbox solutions.
  • Partner with customer teams to develop and deliver technical enablement plans for both customers and channel partners.
  • Develop and demonstrate product expertise, across the suite of Dropbox products including APIs.  Be the go-to technical resource for various internal and external stakeholders.
  • Exhibit deep knowledge of industry-wide IT technologies, best practices, and processes around Security, Identity Management, and SaaS Integrations.

Requirements: 

  • Strong experience in a customer-facing role
  • Proven track record in Professional Services, Consulting, Engineering, or similar roles
  • Experience in implementing large-scale IT projects, SaaS technologies, and/or enterprise deployments is required
  • Previous experience communicating directly with executives and key stakeholders with outstanding interpersonal skills, along with strong verbal and written communication skills
  • Deep understanding of integrating with Identity Management Systems (Okta, Azure AD, Active Directory, or SAML 2.0 preferred)
  • Solid understanding of security and networking technologies such as CASBs, SIEMs or DLPs
  • Experience working with one or more programming/scripting language (JavaScript, Go, Python, or PowerShell preferred)
  • Good understanding of REST APIs and comfortable working with Postman, cUrl or similar tools
  • Flexibility to travel up to 20% of the time.
Key skills:
  • Sales Management
  • Sales Process
  • Sales Operations
  • PROFESSIONAL SERVICES
  • TECHNICAL ARCHITECT
  • DROPBOX
Competitive salary

CONTRACT

INDUSTRY

Role Type

37.5 - 37.5 Hours
Flexibility:
Working Patterns
Flexi-Time
Core Hours / Staggered Hours
Full-time
Flexibility:
Workplace
Remote or Mobile Working
Work From Home (WFH)
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