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Home Claims Adjuster
Aviva
Fully Remote
role reference:  wyw_#00297
Location
Fully Remote
Salary
Annual
£30,000 to £40,000
Contract Full-time
Industry Financial Services
Hours 37.5 - 37.5 Hours
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
  • Insurance
  • PROPERTY
Description:

Are you someone who can provide a customer focused and cost-effective service by handling both household and residential commercial claims - from instruction to completion, within agreed financial authority limits.

A bit about the job:

This is a home based position but you will be visiting our customers within our South West Team Region but primarily within Devon & Cornwall. Therefore, in order to be considered, you must hold a full UK driving licence, as completing customer visits will be an integral part of your role!

Claims with values between £25-100k will form the majority of your day to day workload.

Skills and experience we’re looking for:

  • Ability to also work flexibility outside of your ‘usual’ Monday to Friday hours (include evenings and weekends), managing your own diary

  • Knowledge of the insurance industry to include insurance principles ideally related to managing home / property claims.

  • Relevant technical expertise in relation to: Flood/EOW/Fire restoration and damage management best practice and principles / technical buildings best practice methodology and pathology / claims scoping and management, using the relevant software – is highly desirable but not essential

  • Experience of working in a customer facing and focused insurance environment, matched with commercial awareness

  • Industry relevant qualifications are highly desirable - preferred qualifications (but not limited to) HNC/HND or similar Building/Surveying Qualification, BDMA Ins Tech, CERT CILA/DIP CILA, CERT CII/DIP CII, CIOB/RICS etc

What you’ll get for this role:

  • Starting salary between £30,000 and £40,000 (depending on location, skills, experience, and qualifications)

  • Generous pension (starting level Aviva contributes 8% when you contribute 2%)

  • Eligibility for annual performance bonus

  • Family friendly parental and carer’s leave

  • 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days

  • Up to 40% discount for Aviva products

  • Brilliant flexible benefits including electric cars

  • Aviva Matching Share Plan and Save As You Earn scheme

  • 21 volunteering hours per year

Key skills:
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
  • Insurance
  • PROPERTY
Annual
£30,000 to £40,000

CONTRACT

INDUSTRY

Role Type

37.5 - 37.5 Hours
Flexibility:
Working Patterns
Flexi-Time
Full-time
Flexibility:
Workplace
Remote or Mobile Working
Work From Home (WFH)
Flexibility:
Life event
Career Breaks / Sabbatical
Shared Parental Leave
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