£30,000 to £40,000
|Hours||37.5 - 37.5 Hours|
Are you someone who can provide a customer focused and cost-effective service by handling both household and residential commercial claims - from instruction to completion, within agreed financial authority limits.
A bit about the job:
This is a home based position but you will be visiting our customers within our South West Team Region but primarily within Devon & Cornwall. Therefore, in order to be considered, you must hold a full UK driving licence, as completing customer visits will be an integral part of your role!
Claims with values between £25-100k will form the majority of your day to day workload.
Skills and experience we’re looking for:
Ability to also work flexibility outside of your ‘usual’ Monday to Friday hours (include evenings and weekends), managing your own diary
Knowledge of the insurance industry to include insurance principles ideally related to managing home / property claims.
Relevant technical expertise in relation to: Flood/EOW/Fire restoration and damage management best practice and principles / technical buildings best practice methodology and pathology / claims scoping and management, using the relevant software – is highly desirable but not essential
Experience of working in a customer facing and focused insurance environment, matched with commercial awareness
Industry relevant qualifications are highly desirable - preferred qualifications (but not limited to) HNC/HND or similar Building/Surveying Qualification, BDMA Ins Tech, CERT CILA/DIP CILA, CERT CII/DIP CII, CIOB/RICS etc
What you’ll get for this role:
Starting salary between £30,000 and £40,000 (depending on location, skills, experience, and qualifications)
Generous pension (starting level Aviva contributes 8% when you contribute 2%)
Eligibility for annual performance bonus
Family friendly parental and carer’s leave
29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
Up to 40% discount for Aviva products
Brilliant flexible benefits including electric cars
Aviva Matching Share Plan and Save As You Earn scheme
21 volunteering hours per year