Enterprise Digital & Data Solutions (EDDS) develops and scales high-impact, mobile-centric and personalized digital experiences, powered by data & analytics, throughout the customer lifecycle. EDDS Operational Excellence enables profitable business growth and exceptional customer experiences driving excellence, speed and agility across products, platforms, processes and capabilities. Through the design and implementation of an effective framework, the EDDS Ops Excellence Team will ensure the EDDS organization is fulfilling on its obligations to customers and has a robust control environment operating in compliance with evolving global regulations.

The Manager, EDDS Operational Excellence, will become part of a high performing team to deliver on the EDDS Operational Excellence vision and objectives. Under the Director, EDDS Operational Excellence, the Manager will be responsible for establishing and enhancing governance, robust process controls and Business Self-Testing across processes and platforms.  Equally important will be the ongoing rationalization of controls to ensure integrated testing into new products, solutions and processes.  

The Manager, EDDS Operational Excellence will be responsible for:

• Supporting in establishing and identifying opportunities to enhance governance, controls and Business Self-Testing across EDDS platforms, processes and solutions

• Ensuring processes are mapped, risks and issues are identified, defined, measured and responded to promptly and sustainably

• Driving root cause analysis, risk prevention and mitigation plans

• Enabling change, with engagement of relevant stakeholders, leveraging appropriate KRIs and KPIs for risk intelligent thought leadership

• Leading the integration of effective controls, rigorous testing & ongoing monitoring into new capabilities, processes, partnerships and third-party arrangements to provide execution assurance in line with expectations, relevant policy and regulation

• Ensure regulatory requests are addressed and closed in a reasonable time while working across the Enterprise (GFCC, OCC, RELM, Compliance, etc.) to remediate.

• Managing partnerships to design next generation preventative and detective controls and testing through automated solutions including Smart Monitoring

• Ensuring risks related to Third Parties, Partners & Legal Entities are managed in line with regulatory & AXP requirements

• Operating as a trusted advisor to Business and Support groups across the American Express enterprise, supporting them in meeting their expectations, maintaining strong business focus and presence