At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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American Express have become a leader when it comes to flexible working. The organisation has recently implemented their new 'Amex Flex Model', which has given employees the option to choose how they work. The majority of employees recently decided to work a hybrid schedule, which means they will come into the office about two days per week and work virtually for the rest, while more than 40% have opted to be fully virtual.
What we love about American Express:
💡 As part of Amex Flex, all colleagues, except for those few who are required to work onsite such as security guards, will have the opportunity to work up to 4 calendar weeks from a location other than their primary work location each year
💡 American Express advertise roles as both 'hybrid / virtual', giving candidates the option to choose
What's worth checking about American Express:
💡 Part-time options are relatively limited within the UK
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Amex is a large and diverse company with many different functions and job types. There is no single approach that will work best for every team, so we’re building in more flexibility with a range of options to meet the various needs across the organization. The new Amex Flex model will have three basic work designations – hybrid, onsite, and fully virtual – with the hybrid category offering the most variety to accommodate business and colleague needs.
We fundamentally believe that in order to fuel our special culture, it’s important for most colleagues to spend a portion of their time together in the office. Most of our colleagues want this too – in our survey earlier this year, nearly 80 percent said they want to come back to the office at least some of the time. As a result, we expect a large majority of our colleagues will work hybrid schedules. At the same time, we expect to have more fully virtual colleagues than we did pre-pandemic, and those who need or want to work primarily onsite will be able to do so. Let me share some additional details about Amex Flex and its three designations.
Amex Flex Has three Work Designations
The hybrid way of working provides for a mix of in-office and virtual days, with more flexibility for colleagues to choose which days of the week they come into the office. Because there are different variations of hybrid, schedules will look different from team to team based on the nature of their work, the need for in-person collaboration and other factors. We expect that the majority of hybrid colleagues will be in the office 2 days per week on average and can work from home on the other days. We also expect that teams within a business unit will determine their schedules and will define common days when they are in together as a team. Of course, hybrid colleagues can come into the office more often if they’d like.
In addition, leaders may designate certain “team days” for hybrid colleagues on an ad-hoc basis to gain the benefits of being together for business unit meetings, training or special events.
Colleagues in this category will work in the office 4-5 days per week. We expect this will constitute a relatively small percentage of our population and will include those whose roles can only be performed in the office, such as on-site security, technology concierge or certain facilities operations roles, as well as anyone who is unable to perform their job effectively from home. That said, anyone who wants to come into the office every day can choose the onsite designation. New hires in certain business units may start out fully onsite to complete training and orientation and then move to a hybrid schedule.
Survey data from earlier this year indicates that about 20 percent of colleagues want to work virtually, including those who already had virtual arrangements pre-pandemic, and our experience over the past 18 months supports our decision to build in a fully virtual designation that more colleagues will be able to take advantage of going forward.
In our updated model, virtual colleagues will work from home exclusively or for the vast majority of the time, only coming into the office a few times a year, if at all.
As a reminder, all colleagues who had virtual working arrangements before the pandemic may keep them, including but not limited to home-based servicing and field sales colleagues. Colleagues who want to have a new virtual arrangement will be able to request one. Virtual working requests will be assessed based on consistent enterprise criteria as well as country and business unit level guidance, subject to local requirements and practices.
We expect details on enterprise criteria, country-specific guidelines and the process for requesting new virtual arrangements to be communicated on November 1. We will aim to make requesting a virtual arrangement as simple and consistent as possible for those colleagues who are interested in pursuing one.
Work From Anywhere Component
As part of Amex Flex, all colleagues, except for those few who are required to work onsite, will have the opportunity to work up to 4 calendar weeks from a location other than their primary work location each year, during which time they will not have to come into the office at all. This 4-calendar-week period is inclusive of our pre-existing policy allowing colleagues to work up to 15 days outside their country of work. For example, hybrid colleagues may work 4 weeks from a location other than their primary work location, 15 days of which can be outside their designated country of work, and not have to come into the office during this time.
The 4 weeks do not have to be taken consecutively; however, the time must be taken in calendar week increments. All other policy requirements will apply, including the location you are working from must meet Amex security, privacy, and connectivity standards. Colleagues will work with their leaders to ensure that their plans do not conflict with the needs of the team or the business.
We believe the Amex Flex model will result in clear benefits for our people and help our business remain strong. Most colleagues have told us that they would like variety and flexibility in their work environment and experience. We trust one another to do what is right for our colleagues and our customers. We are in learning mode, and together we will make the appropriate changes over time in order to retain our position as one of the world’s best places to work, an accomplishment that we have worked hard to achieve and will work even harder to build upon.
American Express has the best people, and we aim to help everyone thrive at work and in life because we believe the best way to back our customers is to back you, our colleagues. Our culture is special because of you and the relationships and connections you build here, both in person and virtually. We designed our new Amex Flex work model to enable our special culture to grow even stronger into the future.