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Customer Service Advisor
American Express
Fully Remote
role reference:  wyw_#00415
Location
Fully Remote
Salary
Competitive salary
Contract Full-time
Industry Financial Services
Hours 37.5 - 37.5 Hours
Closing date 30/09/2022
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
  • RELATIONSHIP BUILDING
  • RELATIONSHIP MANAGEMENT
Description:

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success. Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.

We are committed to becoming the world's most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our way of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

Responsibilites:

  • Servicing Business Travel Accounts (BTA) and Corporate Card company administrators who are the point of contact for our clients
  • Responding to phone and email requests to include but not limited to balance updates, invoice/charge details, cancelling cards, changes to company address, re-ordering statements and delivering the business Relationship Care ethos throughout every interaction
  • Use and management of internal and external online tools Partnership management with third party vendors
  • Handling complex issues via calls and emails that require patience, diligence and a Growth Mentality
  • Building strong, positive relationships between travel agents, client account managers, senior leadership and clients directly to ensure consistency and clarity on data and payment processes

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Key skills:
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
  • RELATIONSHIP BUILDING
  • RELATIONSHIP MANAGEMENT
Competitive salary

CONTRACT

INDUSTRY

Role Type

Closing Date

37.5 - 37.5 Hours
Flexibility:
Working Patterns
Flexi-Time
Full-time
Flexibility:
Workload
Phased Retirement
Flexibility:
Workplace
Remote or Mobile Working
Work From Home (WFH)
Flexibility:
Life event
Shared Parental Leave
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