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Operational Excellence EMEA
American Express
Fully Remote
role reference:  wyw_#00408
Location
Fully Remote
Salary
Competitive salary
Contract Full-time
Industry Financial Services
Hours 37.5 - 37.5 Hours
Closing date 30/09/2022
  • OPERATIONS
  • Operations Management
  • Project Management
  • Project Planning
  • COMPLIANCE
Description:

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally.  The objective of the GMS Operational Excellence team is to support GMS business partners by delivering sound risk expertise and insights that help enable business priorities while fulfilling internal and external control and compliance expectations.  To that end, the team is responsible for the oversight and governance of control and compliance programs and initiatives within the business unit.  This includes leading global, local and relevant legal entity activities and also execution against all components of the American Express Financial Crimes Transformation framework. 

Job Responsibilities 

The Manager, GMS AML Projects – EMEA will be responsible for supporting critical regulatory and compliance projects/programs related to AML and KYC for the business unit in International. The role will focus on project management, tactical execution of regulatory and policy projects, and streamlined cross-functional operational processes. primarily across EMEA.  Responsibilities will include:

  • Ensure timely completion of relevant regulatory and compliance program deliverables. 
  • Plan and monitor project progress against timelines, milestones and deliverables
  • Provide guidance, program oversight/governance and reporting for key stakeholders.
  • Support audit, corrective action, and operational risk event remediation efforts related to relevant regulatory or compliance programs.
  • Coordinate and drive alignment of cross-functional internal and external partners.
  • Communicate and build consensus across multiple teams, across the business, in creating solutions to business needs. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. 

Amex Flex - #LI-Hybrid - #LI-Remote 

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.  

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. 

 

 

  • Self-starter with strong project management experience driving complex, large-scale, cross-functional initiatives. 
  • Must be able to manage multiple deliverables, meet strict deadlines and work well with different areas of the organization
  • Problem solver and agile decision-maker with solid analytical skills.
  • Strong team player with ability to influence opinions without having direct authority.
  • Ability to develop relationships with leaders, peers, and control and compliance teams.  Previous network relationships with Audit, Operational Risk, Compliance, Technology, and/or Customer Service teams preferred
  • Previous exposure to regulatory and policy compliance activities with a strong control mindset.
  • Strong communication and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences, including external regulators.
  • Working hours flexibility given the international nature of the role.
  • Understanding of the merchant business, related regulatory landscape, and emerging trends/models is preferred.
  • Fluency in a European language would be advantageous but not essential.
  • University degree preferred.
  • Ability to travel (<10%).
Key skills:
  • OPERATIONS
  • Operations Management
  • Project Management
  • Project Planning
  • COMPLIANCE
Competitive salary

CONTRACT

INDUSTRY

Role Type

Closing Date

37.5 - 37.5 Hours
Flexibility:
Working Patterns
Flexi-Time
Full-time
Flexibility:
Workload
Phased Retirement
Flexibility:
Workplace
Remote or Mobile Working
Work From Home (WFH)
Flexibility:
Life event
Shared Parental Leave
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