Customer Acquisition is core to American Express’ growth strategy and business performance and is one of the largest investments in AXP. Enabling effective delivery of digital channel marketing and acquisition experiences is critical to finding and engaging with customers, navigating them to the product that best fits their needs. The Enterprise Acquisition Products & Platforms team enables, develops, & maintains our cardmember acquisition, onboarding, and early tenure marketing activity & experiences. We support all lines of business and markets in which American Express acquires customers.

We are looking for a Senior UX Architect to support our newly formed Enterprise Acquisitions User Experience Design & Research team. This role requires a deep knowledge of Design Thinking and a proven track record of successfully consulting and partnering with Product Owners, Designers, and Business Stakeholders. The Senior UX Architect will report to the Enterprise Acquisitions Director of User Experience and will work closely with other UX Professionals, Product Management, Marketing, Legal and Technology collaborate across London, Phoenix, and New York time zones. 

As a Senior UX Architect, you will share a critical role in ensuring American Express remains “The Most Respected Service Brand in the World.” It is the responsibility of the Senior UX Product Designer to leverage best practices and design thinking processes to help drive best-in-class digital experiences that adhere to accessibility and brand standards. 

Key Responsibilities:

• Transform ideas and business opportunities by working closely with a team of developers, researchers, CX and Product to bring creative vision and alignment that will translate to desirable outcomes for our users in mobile, tablet and desktop environments
• Enterprise level design and creating assets such as user scenarios, user journey maps, wireframes, information architecture diagrams, mental models, personae’s, usability testing stimulus, and hi-fidelity prototypes
• Stakeholder management, including partners in product, marketing, technology, compliance and legal
• A passionate advocate for the user and incorporate customer insights and principles throughout the creative process

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Minimum Qualifications:

• Significant visual and UX/interaction design or product design experience in creating enterprise level consumer facing digital products, or a similar role
• Strong portfolio with case studies displaying a balance and breadth of visual + UX Design knowledge, while demonstrating use of current industry tools, trends, and outcomes
• Expert knowledge of design tools such as Sketch, InVision, Axure, Zeplin and Abstract
• Must have foundational training in HCI, visual or graphic/web design, coupled with proven experience and skills using user-centered design methods and best practices
• A self-starter, who can effectively manage their time between multiple projects, follow directions and deliver from start to finish
• Clear and current understanding of the existing and future capabilities as well as limitations of HTML, CSS, JavaScript etc.
• Capable of producing results independently as well as collaboratively with a team
• Proactive, strong communicator who is comfortable with documentation, organization, oral/written communication, interpersonal, and presentation skills