|Hours||37.5 - 37.5 Hours|
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Do you enjoy working with customers to help them transition to new products and lead organizational change? Are you confident in leading discussions with a technical audience, understanding customer roadblocks and deriving insights from customer interactions and using them to make improvements in products & processes? If so, then this could be exactly what you're looking for!
We are searching for a Cloud Migrations Manager that will be at the forefront of helping our customers learn about migration options and optimally plan and execute migrating their Atlassian software instance from their on-premises environment to the Atlassian cloud.
The Cloud Migrations Manager wears many hats and is committed to helping customers migrate with ease. They help coordinate internal and external partners, work as consultants with customers, facilitate building strong project plans and drive customer accountability.
In addition, they’ll also serve as the voice of the customer internally and drive insights that will craft product strategy and improve our customer success processes.
Common activities that a Cloud Migrations Manager will conduct:
Research and qualify inbound customers are "migration ready" based on their license profile and shared information;
Manage a high volume of inbound customer queries with a focus on response time, hours logged, and customer satisfaction
Conduct discovery during the customer migration process to assess and understand their use case, migration needs, and any potential roadblocks to migrating
Advise customers on how to plan/prepare for migrations from on-premises to cloud;
Ensure customers partner with our technical support for troubleshooting and assist with data migrations;
Liaise with multiple cross-functional teams, including but not limited to Customer Success Managers, Enterprise Advocates and Loyalty Advocates, Technical Support, Customer Programs, and Product;
Communicate customer trends and feedback to internal teams to drive improvements to documentation, tooling, product and process, and platform;
On the first day, we’ll expect you to have:
5+ years experience in a high-paced customer-facing role within either customer support, customer success, implementation, consulting, a migration-specific department, or other meaningful function;
Strong communication skills as well as a natural propensity for public speaking;
Experience in managing low-to-medium complexity projects with multiple stakeholders
Ability to ask compelling/ leading questions, uncover common customer themes, and lead technical planning and project planning;
Experience navigating a SaaS working environment with DevOps or IT teams
Involvement in building cross-functional relationships internally;
Empathy for customer anxiety and experience in helping customers deal with change management within their organization;
Experience in advancing potential customer challenges before they become full-blown issues and the ability to partner with other teams to resolve and communicate needed information back to the customer.
It’s phenomenal, but not required if you have:
Atlassian product knowledge or experience in building and supporting migrations-related projects in the past;
Project management experience;
Technical ability to navigate and solution for complex discussions on various deployment/migration options across self-hosted, cloud, and hybrid deployment options;
Experience in working with a channel of Solutions Partners;
German language exposure is good to have
Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.