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Strategic Account Manager, DACH
Atlassian
Fully Remote
role reference:  wyw_#00448
Location
Fully Remote
Salary
Competitive salary
Contract Full-time
Industry Computer Software
Hours - Hours
Closing date 30/09/2022
  • Account Management
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Computer Software
  • SOFTWARE RENEWALS
  • CUSTOMER SUCCESS
  • SAAS
Description:

Are you passionate about engaging with Enterprise customers and have experience with account management, customer success or SaaS sales? Do you enjoy working in smaller teams, while also being part of a company that's experiencing phenomenal growth? Our mission is to "maximize revenue retention with a focus on strategic migration and expansion efforts, while providing a seamless customer experience that ensures continued health and loyalty."

If this interests you, then read on! With over 200,000 customers worldwide, our Strategic Account Management team owns retention for the largest 10% of Enterprise customers in their respective regions; representing Atlassian's product portfolio, including Jira, Confluence, Jira Service Management and Jira Align. You will drive retention increases across Atlassian's full product portfolio by proactively engaging on strategic renewals and discovering expansion, upsell, upgrade & cross-sell opportunities. You will partner with our Strategic Sales Team to drive Total Book of Business growth. You will lead Cloud & Data Center sales cycles end-to-end.

You will provide deal support on large strategic opportunities, including white space analysis, install base research and quoting support. You have over 5 years of software experience with a proven track record of achieving revenue targets and discovering and qualifying sales opportunity, with experience owning sales engagements end-to-end.

Your future team

The team is comprised of proactive and empathetic Strategic Account Managers, specializing in retaining and growing Atlassian's full suite of products and services. We have shared performance metrics and goals to inspire collaboration, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our non-traditional retention model.

What you'll do

  • Maximize software retention rates through inside sales techniques over the phone, video and email while also minimizing customer churn.
  • Lead end-to-end sales motions for our Cloud and Data Center platforms
  • Manage renewals & across a sizable product portfolio
  • Partner with our Strategic sales team on account planning and driving total book of business growth through whitespace analysis and install base research
  • Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
  • Maintain an understanding of product updates and new offerings and articulate those improvements to customers and our solution partners
  • Forecast a pipeline for renewals, upsell and cloud migration opportunities

Your background

  • Five or more years experience in account management, software renewals, customer success or other relevant business areas
  • Proven track record of meeting or exceeding performance goals
  • Experience managing customer engagements with Enterprise-level customers
  • Experience managing an end-to-end sales cycle
  • Experience selling Enterprise SaaS products
Key skills:
  • Account Management
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Computer Software
  • SOFTWARE RENEWALS
  • CUSTOMER SUCCESS
  • SAAS
Competitive salary

CONTRACT

INDUSTRY

Role Type

Closing Date

Flexibility:
Working Patterns
Flexi-Time
Full-time
Flexibility:
Workplace
Remote or Mobile Working
Work From Home (WFH)
Flexibility:
Life event
Career Breaks / Sabbatical
Shared Parental Leave
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