Are you passionate about engaging with Enterprise customers and have experience with account management, customer success or SaaS sales? Do you enjoy working in smaller teams, while also being part of a company that's experiencing phenomenal growth? Our mission is to "maximize revenue retention with a focus on strategic migration and expansion efforts, while providing a seamless customer experience that ensures continued health and loyalty."
If this interests you, then read on! With over 200,000 customers worldwide, our Strategic Account Management team owns retention for the largest 10% of Enterprise customers in their respective regions; representing Atlassian's product portfolio, including Jira, Confluence, Jira Service Management and Jira Align. You will drive retention increases across Atlassian's full product portfolio by proactively engaging on strategic renewals and discovering expansion, upsell, upgrade & cross-sell opportunities. You will partner with our Strategic Sales Team to drive Total Book of Business growth. You will lead Cloud & Data Center sales cycles end-to-end.
You will provide deal support on large strategic opportunities, including white space analysis, install base research and quoting support. You have over 5 years of software experience with a proven track record of achieving revenue targets and discovering and qualifying sales opportunity, with experience owning sales engagements end-to-end.
Your future team
The team is comprised of proactive and empathetic Strategic Account Managers, specializing in retaining and growing Atlassian's full suite of products and services. We have shared performance metrics and goals to inspire collaboration, but above all, we believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our non-traditional retention model.
What you'll do