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Technical Account Manager (German Speaking)
Atlassian
Fully Remote
role reference:  wyw_#00442
Location
Fully Remote
Salary
Competitive salary
Contract Full-time
Industry Computer Software
Hours 37.5 - 37.5 Hours
Closing date 30/09/2022
  • Account Management
  • IT Service Management
  • Organisational Skills
  • REAL-TIME COLLABORATION
  • AGILE DEVELOPMENT
  • DEV OPS
Description:

Atlassian Technical Account Managers (TAMs) guide our largest customers to build and deliver outstanding value to their business with our products. TAMs are technology and process champions, demonstrating expertise to frame the customer's strategic direction, and then orchestrating customer teams past their hurdles, so they may achieve their desired outcomes. As a TAM, you will deliver value through prescriptive insights and methodologies - whether the customer is establishing an Agile product delivery methodology, optimizing Developer Tools automation, building new Collaboration communities, or improving IT services. You'll be a trusted advisor from Atlassian to accelerate the effectiveness of customer teams with Atlassian's solutions.

You'll cut across multiple technical subject areas and customer roles to guide the implementation, integration, and expansion of the customer's Atlassian solution investment. You'll also reach into all parts of Atlassian to advocate for the user's cause and facilitate a deeper level of engagement with the customer. You will help our strongest promoters showcase their successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets.

On your first day, we'll expect you to have:

  • Experience working with large customers in a consulting or technical expert capacity
  • experience with Atlassian products in the Enterprise or Fortune 5000 space or similar products
  • Experience with On-Premise or Atlassian Cloud implementation of Atlassian products
  • Experience with two or more of the following: DevOps and automation, continuous integration, agile development, real-time collaboration, or IT service management
  • Experience with IT infrastructure and governance and important business process management
  • Interest in working creatively with customers to understand requirements and implement solutions, including change management and technical engagement delivery
  • Proficiency in the German language

Required travel:

  • Typically up to 30% and some international travel may be required

More about our team

Our Technical Account Management team is a globally distributed team of Atlassian solutions advisors who are passionate about customer success. As a part of the team, you'll engage with enterprise organizations with some of the most complex challenges, and help them deliver a delightful solution to users. TAMs are the trusted advisor whom customers can rely on to help them get the most out of Atlassian products and attain their ideal solution for team collaboration. At Atlassian, you'll have an impact on millions of users, fast! You won't get frustrated with bureaucracy or slow decision-making, because we encourage creative thinking. We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be phenomenal.

Key skills:
  • Account Management
  • IT Service Management
  • Organisational Skills
  • REAL-TIME COLLABORATION
  • AGILE DEVELOPMENT
  • DEV OPS
Competitive salary

CONTRACT

INDUSTRY

Role Type

Closing Date

37.5 - 37.5 Hours
Flexibility:
Working Patterns
Flexi-Time
Full-time
Flexibility:
Workplace
Remote or Mobile Working
Work From Home (WFH)
Flexibility:
Life event
Career Breaks / Sabbatical
Shared Parental Leave
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