As a Barclays I&D Operations Manager, you’ll work closely with our Design and Research teams to identify and prioritise opportunities to streamline and improve our work, maximise the impact of our teams and create a working environment and culture that is inspiring, energising and collaborative. This is an entry-level position, working under the support of the Insight & Design Lead Operations Manager

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

This opportunity is location flexible. We will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances 
Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing? 

• Supporting I&D team with operational administration related to laptop and other tooling issues, working with the I&D tooling operations lead
• Supporting the delivery of risk and control reporting processes related to pod/areas supported
• Working independently after being given direction and support by more senior ops managers
• Proactively collaborating with colleagues across the business, joining the dots
• Managing stakeholder’s and peers’ expectations and priorities
• Keeping abreast of best practices in design methodologies and operations and applying those both internally and externally
• Promoting change vision to all staff, bringing order to complex situations
• Fostering and developing an entrepreneurial spirit by encouraging experimentation and fast failure and learning within the team

What we’re looking for: 

• A passion for solving customer and colleague problems to enable the best user experience
• Ability to collect, manage, and communicate with quantitative and qualitative data
• Extremely organised with attention to detail 
• Excellent communication, facilitation, and influencing skills

Skills that will help you in the role:

• Experience using project management tools such as Jira, Confluence, Trello etc
• Working knowledge of agile team methodology
• Experience in a complex non-design-led organization 

Where will you be working?

You can apply from anywhere in the UK for this role. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy.  The hiring manager for the role will discuss the appropriate defined time in office for the role with you as part of the application process.