Centrica is a leading energy services and solutions provider founded on a 200-year heritage of serving people. We are the UK’s biggest retailer of zero carbon electricity, serving around 10 million customers across the UK, Ireland and Continental Europe through brands such as British Gas, supported by around 9,000 highly trained engineers and technicians. Centrica’s purpose of helping customers live sustainably, simply and affordably drives our strategy and our People and Planet Plan.
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Maidenhead Road, Windsor, Berkshire , SL4 5GD
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Maidenhead Road
Windsor
Berkshire
SL4 5GD
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Centrica has announced that it will continue to evolve flexible working for its 6,000 contact centre employees and, in doing so, will transform how it serves customers.
’Flexible First’ responds to polls and focus groups that revealed that most people working for Centrica value the flexibility of homeworking with getting the team together in the office for collaboration. As a result, Centrica colleagues will not return to working permanently in offices once COVID-19 restrictions are lifted.
The new way of working, which has been designed with feedback and involvement from more than 5,000 colleagues, will enable those working at one of Centrica’s sites across the country to have flexibility and choice about whether to work from home or an office, with the premise that meeting customers’ needs are paramount, as is ensuring the safety of all of Centrica colleagues.
This flexibility will provide the opportunity for contact centre colleagues to focus on customer service whilst benefiting from an improved work-life balance to do things like manage childcare, caring responsibilities or getting fit.
