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Centrica is a leading energy services and solutions provider founded on a 200-year heritage of serving people. We are the UK’s biggest retailer of zero carbon electricity, serving around 10 million customers across the UK, Ireland and Continental Europe through brands such as British Gas, supported by around 9,000 highly trained engineers and technicians. Centrica’s purpose of helping customers live sustainably, simply and affordably drives our strategy and our People and Planet Plan.

Maidenhead Road, Windsor, Berkshire , SL4 5GD
Industry Utilities
Company size:   10,001+ employees
Industry:   Utilities
Company Details
Maidenhead Road

Centrica offers flexible working for its 6,000 contact centre employees who have the choice of working at home or in the office. Centrica views this as benefitting customer service as well as improving work-life balance.

What we love about Centrica:

💡 Centrica gives employees the freedom to decide where they work.

💡 Centrica launched their own ’Flexible First’ app to meets the needs of those coming into the office and helps the transition to hybrid working.

What is worth checking with Centrica:

💡 Flexible working opportunities may be job dependent

Articles about Centrica: 

💡 Centrica uses flexible working to meet customer demands

💡 Centrica boosts flexible working for contact centre staff

💡 Adapting to a Flexible First approach and the tech that will help us

Flexible Working Approach

Centrica has announced that it will continue to evolve flexible working for its 6,000 contact centre employees and, in doing so, will transform how it serves customers.

’Flexible First’ responds to polls and focus groups that revealed that most people working for Centrica value the flexibility of homeworking with getting the team together in the office for collaboration. As a result, Centrica colleagues will not return to working permanently in offices once COVID-19 restrictions are lifted.

The new way of working, which has been designed with feedback and involvement from more than 5,000 colleagues, will enable those working at one of Centrica’s sites across the country to have flexibility and choice about whether to work from home or an office, with the premise that meeting customers’ needs are paramount, as is ensuring the safety of all of Centrica colleagues.

This flexibility will provide the opportunity for contact centre colleagues to focus on customer service whilst benefiting from an improved work-life balance to do things like manage childcare, caring responsibilities or getting fit.

Part-time: An employee who works fewer hours than a full-time worker. There is no specific number of hours that makes someone part-time, but a full-time worker will usually work 35-40 hours a week.
Flexi-Time: This is a working schedule that allows employees to choose when they start and end their workday, usually to accomodate an individuals needs and other commitments outside of work.
Core Hours / Staggered Hours: Core hours refer to specific times an organisation requires an employee to work, for example 10am to 4pm. Staggered hours are when an employee has different start and finish times from other workers.
Self Rostering / Shift Swapping: This allows employees to input on their own working hours or swap shifts with other employees, while meeting their contractual agreement.
Full-time: A full-time employee works between 35 and 40 hours per week, usually on a permanent contract.
Hybrid Working (Office / Home): This means an employee splits their time between the workplace (usually office based) and remote working (usually at home).
Remote or Mobile Working: This is a type of working arrangement that allows an employee to work from a remote location outside of corporate offices.
Work From Home (WFH): This is where an employee has the ability to set up their workspace at home, and manage their work without the need to go to the office.
Office Working: This refers to an employee being physically present in the workplace to fulfil their contractual responsibilities.
Shared Parental Leave: This allows parents to share a portion of leave and pay with their partners to care for children from birth, usually until their first birthday.

*Please note that not all flexible working options may not be available for every role.

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