As we look forward to the new normal, these attributes are a big driver of why you will be expected in the office or on site. That said, we also recognize that our people have benefitted from aspects of working remotely, and we intend to create additional flexibility going forward.While some roles require the sharing of information in real time, many others have proven to be equally and, in some cases, more productive from home.Therefore, we will have three new models of working once it becomes safe for us to be together again: Hybrid, Resident and Remote.

The majority of roles globally will be designated as Hybrid. These colleagues will work in the office at least three days per week and from home up to two days per week. This is not just a scheduling exercise; we will be thoughtful about when we ask colleagues to be in the office together, using the four principles above.

Resident applies to roles that cannot be performed offsite. These could include branch-based colleagues or those who work at data centres.

Remote roles will allow colleagues to perform their functions from outside a Citi location. Apart from roles that were remote before the pandemic, such as those supporting our contact centres, new Remote roles will be somewhat rare.