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Direct Line Group

When we started back in the 80s, getting insurance was a long, complicated business. You had to go through a broker and it was all a bit of a pain.

So, we decided it should be easier, by offering insurance over the phone. That's how we started the direct insurance revolution – and with strong values, distinctive brands and great people, we’re still leading the way today. Now, we're home to some of the nation's best-known brands, including Direct Line, Churchill, Privilege, Green Flag and NIG.

Our vision is a world where insurance is personal, inclusive and a force for good. We help people carry on with their lives, giving them peace of mind now and in the future. We do that by providing amazing, evolving products and services that are just what people need. And amazing, evolving careers for people like you!

We offer a wide range of careers from our Apprenticeship and Graduate programmes to roles in IT, HR, Marketing, Finance, Underwriting, Property, Claims and Customer Service to name but a few.

We recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

We’ve ditched the daily commute for a virtual first approach. If you do come into the office, there are exciting workspaces and zones you can use, depending on the type of work you are doing. How much you’ll be in the office depends on your role, and we’ll consider the flexible working options that work best for you.

Company size:   5,001-10,000 employees
Industry:   Insurance
Company Details
Address
Crown House
145 City Road
London
EC1V 1LP
 
Contact
Industry
WORKYOURWAY INSIDER VIEW

The Direct Line Group have a variety of working arrangements to fit in with their employee's external commitments. They have adopted a hybrid model of working while also having a range of working patterns and hours.

What we love about the Direct Line Group:

💡 Direct Line Group offer shared parental leave with up to 12 weeks of full pay as part of their phased return to work. 

💡 There is an option of up to a 12-month unpaid lifestyle break to pursue personal interests. 

What's worth checking with the Direct Line Group:

💡 While they offer a variety of working hours and patterns, this is often not applicable for some customer-facing teams and Auto Services repair centres.

💡 Some roles have a two day in the office policy but it is not enforced and up to the individual.

💡 Hybrid or remote working may not be available for colleagues who work at the Auto Services repair centres.

Articles about the Direct Line Group:

💡 Direct Line Group launches report into Family Policy Transparency

Flexible Working Approach

Here at Direct Line Group we support our people to work at their best. And we know that offering choice, flexibility and a good work life balance help us to achieve that.

We all have different things that matter to us – whether that’s driven by our stage of life, external commitments or personal interests. We value these differences and are committed to supporting your unique blend of work and home life where we can.

That’s why we offer a variety of working arrangements – from how you divide the time you spend working at home and in the office, to flexibility in the hours you work. It includes different working patterns, being flexible to support outside of work activities, supporting you in times of crisis, and understanding changing needs which might include when you are expecting an addition to your family, winding down to retirement or when you need to care for others.

These arrangements will depend on the type of role you do and the area of the business you work in. Speak to your hiring manager or recruiter to find out what’s possible in the role you’re applying for. It’s about finding the right balance that works for you, our business and our customers.

Where you work

We’ve introduced a hybrid working model at Direct Line Group, where most of our people split their time between home and the office. There are also some people who will spend most of their time working from home, and some who will spend most of their time working from a site.

There’s no one-size-fits-all approach across Direct Line Group, so we’ve created a simple framework with three areas – hybrid working, home first and location first.

Hybrid working

Most of our people split their time between home and the office, including those in our customer-facing and central function roles. There are lots of positives about working from home – it can be a quiet place to focus and get things done, it provides flexibility between personal and work commitments and less time is spent commuting. But it’s also important that we can connect with each other, and you can’t beat doing that in person. Spending time working together in our offices, sharing ideas, collaborating on projects, or having a natter over a break.

How much time our people time spend working at home versus the office will vary for each business area and team, depending on the requirements of the role and how often you need to be in the office. It could vary from a couple of days a week to a couple of times a month.

Home first

There are some people who work from home most of the time, including people we’ve recruited on that basis. We know that for them connecting with their colleagues is just as important – and we’ll provide ways to strengthen those relationships and explore opportunities for them to spend time at a Direct Line Group site during the year.

Location first

Some roles by their very nature are based 100% at one of our sites, for example colleagues who support our customers in our Auto Services repair centres.

The hours and pattern you work

Normal working hours mean different things to different people. We welcome applications for full time, part-time, job sharing or flexible hours for the majority of our roles. We’ll always aim to support flexible working where we can, but this will of course depend on the role and area of the business. Some of our customer facing teams and Auto Services repair centres have specific shift patterns which your hiring manager or recruiter will be able to share.

Here are some of the options available:

Full time – You’ll work a standard number of full time hours across set days each week or a variable shift pattern each week.

Part time – You’ll work fewer hours a week than someone on a full time contract, either by working on fewer days, or for fewer hours each day

Job share – You and a colleague share the duties of one full time job, with each of you working part time hours

Flexible start/finish times – Vary your start and finish times, covering core working hours, completing your contracted hours in the way that suits you best

Compressed hours – You compress your regular normal working week into fewer days for example a nine-day fortnight

Parental and other leave

Whether parents, grandparents, carers or pursuing your dreams in other ways, we want to help you focus on the things that are important to you.

That’s why we have a range of policies to support you to do the things that matter to you outside of work so you can flourish and thrive in work. They recognise the fact that everyone’s circumstances are different and are the starting point for you to have a conversation with your people leader about balancing the things that matter in your life.

Support at Direct Line Group includes:

Employees with at least one year’s service receive full pay during the first 20 weeks of maternity and adoption leave. Those with six months’ service receive full pay during the first 10 weeks whilst all core benefits remain in place for all employees.

Shared parental leave and pay mirrors our maternity and adoption benefits and our employees can ask to split their leave into shorter periods with periods of work in between.

Up to 12 weeks’ full pay as part of a phased return to work following a period of maternity/adoption/shared parental leave for all employees.

Two weeks’ paid paternity leave for all employees.

Up to four weeks’ unpaid parental leave each year is also available to all parents, carers and grandparents (recognising the increasingly important role that they play in childcare).

A period of paid compassionate leave can be agreed for anyone experiencing, for example, the bereavement, or serious illness of, a close relative or dependent.

Paid time off and/or flexible working arrangements can be agreed during IVF investigations and treatment.

Up to 12 months unpaid lifestyle break for anyone wishing to pursue something that really matters to them such as volunteering, travelling, extending maternity leave or re-training.

Reasonable time off to deal with emergencies involving those that depend on them.

FLEXIBASE WORKING PATTERNS DEFINITIONS
Part-time: An employee who works fewer hours than a full-time worker. There is no specific number of hours that makes someone part-time, but a full-time worker will usually work 35-40 hours a week.
Flexi-Time: This is a working schedule that allows employees to choose when they start and end their workday, usually to accomodate an individuals needs and other commitments outside of work.
Compressed Hours: This is where an employee increases the volume of hours worked each day in order to reduce the number of days worked.
FLEXIBASE WORKLOAD DEFINITIONS
Job Share: An arrangement where two people, or sometimes more, are retained on a part-time or reduced-time basis to perform a job normally fulfilled by one person working full-time.
Phased Retirement: This refers to an approach that gives employees the ability to manage the transition from full-time employment to retirement.
FLEXIBASE WORKPLACE DEFINITIONS
Hybrid Working (Office / Home): This means an employee splits their time between the workplace (usually office based) and remote working (usually at home).
Remote or Mobile Working: This is a type of working arrangement that allows an employee to work from a remote location outside of corporate offices.
Work From Home (WFH): This is where an employee has the ability to set up their workspace at home, and manage their work without the need to go to the office.
Office Working: This refers to an employee being physically present in the workplace to fulfil their contractual responsibilities.
FLEXIBASE LIFE EVENT DEFINITIONS
Shared Parental Leave: This allows parents to share a portion of leave and pay with their partners to care for children from birth, usually until their first birthday.

*Please note that not all flexible working options may not be available for every role.

Company Locations
London, UK
Crown House
145 City Road
London
EC1V 1LP
Bromle, UK
Churchill Court
Westmoreland Road
Bromle
BR1 1DP
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