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Customer Adviser
Direct Line Group
Fully Remote
role reference:  wyw_#00355
Location
Fully Remote
Salary
Competitive salary
Contract Full-time
Industry Insurance
Hours 35 - 35 Hours
Closing date 04/09/2022
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
Description:

At Direct Line Group we support thousands of customers with their insurance needs every day. Our Customer Advisor roles are at the heart of what we do!

What you'll be doing:

You may already know about our brands and some of the Insurance products we offer, but our home working customer service teams support customers with insurance for their businesses, their own home life, roadside recovery and also with claims when something may have gone wrong!

Working fully from home, you're going to take calls, help with queries, find the right product for their needs or you may need to keep them safe on the roadside when they have broken down or with claim which is upsetting for many.

Some days can be a little bit busy, but the team are absolutely outstanding, and we're proud of our DLG team culture.

Our customer service teams are available between Monday - Friday 08:00 – 21:15, Saturday 09:00 – 17:00 and Sunday 10:00 – 17:00. Our Roadside Rescue shifts can often be between 7am and 10pm Monday to Sunday. We pay additional shift allowances for consultants that are required to work unsociable hours so that we are here when our customers need us. In these roles you'll work shifts across these days which we'll share more about during your application

What you'll need:

No matter what stage of your career you are at we offer full training and support in these roles, so you really don't need experience. But if you do have experience there is plenty of opportunity for future development and learning.

All you'll need is an internet connection, a quiet space to work, and we'll provide you with everything else, from a tailored training academy to a technology bundle to suit your needs. We are on a transformation journey to The Contact Centre of the Future, which will be customer-centric and data-driven, therefore it is important you have computer skills for this role. Although you will work from home you must be based in the UK. You will undertake your training over 6-8 weeks and once complete you'll work from home reporting into a team leader who will provide any support you require.

Ways of Working

Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone.

How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. You can find out more about our flexible working approach or please get in touch with the team to discuss.

Key skills:
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
Competitive salary

CONTRACT

INDUSTRY

Role Type

Closing Date

35 - 35 Hours
Flexibility:
Working Patterns
Flexi-Time
Compressed Hours
Full-time
Flexibility:
Workplace
Remote or Mobile Working
Work From Home (WFH)
Flexibility:
Life event
Career Breaks / Sabbatical
Shared Parental Leave
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