In this role, you'll be responsible for leading Frontiers' transformation towards a customer experience vision on a strategic level. To do that, you take charge of our customer experience vision and strategy. You design, execute and update it with leadership and other stakeholders across the company, and lead the transformational program. You're a thought leader inside and outside the company. Your main partners are senior leadership, who you will consult and coach in customer experience management. You'll be at home in the customer experience management division, but are working independently across all of Frontiers divisions.

Minimum requirements:

• 6+ years of experience transforming companies towards customer experience management
• 6+ years of experience in customer experience management
• 3+ years of experience in managing large programs of change across business divisions
• Demonstrated thought-leadership for customer experience and customer experience management
• Excellent stakeholders management on C-level
• Customer-centric mindset and toolset
• Excellent strategic understanding of customer experience
• English (excellent communication – written and oral)
  
  

Desirable:

• Experience in academia and research communities
• Degree in service design, human-centered design or similar
• Experience in customer journey management