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Salesforce Business Analyst
Frontiers
Fully Remote
role reference:  wyw_#00697
Location
Fully Remote
Salary
Competitive salary
Contract Full-time
Industry Research
Hours 37.5 - 37.5 Hours
  • Computer Software
  • Salesforce
  • Data Analysis
  • Data Science
  • BUSINESS ANALYST
Description:

Frontiers is an award-winning open science platform and leading open access scholarly publisher.

We are one of the largest and most cited publishers globally. To date, our 200,000 freely available research articles have received more than 1 billion views and downloads and 2 million citations. Our journals span science, health, humanities and social sciences, engineering, and sustainability. And we continue to expand into new academic disciplines so more researchers can publish open access.

Be part of the publishing revolution and help us transform the way research is published, evaluated, and communicated to the world.

Responsibilities

  • Engage with business leaders and users on process, services and software changes to improve efficiencies and add value;

  • Identify and prioritize technical and functional requirements;

  • Work on developing custom applications for the Frontiers digital portfolio;

  • Work with users to get feedback on current Salesforce solutions and with stakeholders and IT to get approval on requirements;

  • Articulate new ideas and balance them against what’s technologically feasible, financially and functionally reasonable;

  • Defines the requirements for the solution and acts as a champion for proposing Salesforce OOB (out of the box) solutions that address complex

  • business logic requirements;

  • Pull, analyze and report data trends, and share them with technical and business stakeholders to guide decision-making and drive change

  • initiatives;

  • Use Salesforce reports to identify business gaps and data inconsistencies;

  • Advise Salesforce users on SF best practices;

  • Keep up to date with SF new releases and identify areas of improvements to the Frontiers CRM system.

  • Design and create the documentation required for development purposes (user stories, detailed information, suggestions for solutions)

Requirements

  • Minimum Bachelor’s degree in Computer Science, or related field;

  • 2+ years of experience in Salesforce configuration and implementing CRM systems;

  • Experience in Salesforce projects, with demonstrable deliveries;

  • Understand the Salesforce business model, at ease with performing basic configuration tasks, user set up and building complex reports and

  • dashboards;

  • Experience with Salesforce integrations with external applications;

  • Experience with Campaign concepts in Sales Cloud and Marketing Cloud, management and success measurements;

  • Experience with drawing data and process flows;

  • Experience defining the system architecture landscape, identifying gaps between current and desired end-states;

  • Ability to design and deliver a comprehensive solution that will enable achievement of the desired business outcome.

  • Excellent communication skills in English, both written and spoken

Benefits

With more than 50 nationalities represented in our global team, you will work regularly with teammates in other countries, and with our community of researchers, editors, and authors from around the globe.

Our mission to create solutions for healthy lives also extends to the working environment we provide for our employees. 

This includes:

100% remote working

Employees now have the flexibility to choose where they want to work, with remote working available on a part- or full-time basis (not applicable to some Workplace/IT jobs due to nature of role requiring presence onsite, in the office).

Learning and development

All employees have access to LinkedIn Learning (and Pluralsight for our technology team), an annual personal learning budget, and dedicated L&D time.

Wellbeing

We offer free online yoga classes, an employee assistance plan, access to the Headspace app, and four wellbeing days on top of your annual leave allowance.

Volunteering opportunities

Employees can dedicate three days each year to volunteer for a personal cause or through our volunteering partner platform, Alaya.

Key skills:
  • Computer Software
  • Salesforce
  • Data Analysis
  • Data Science
  • BUSINESS ANALYST
Competitive salary

CONTRACT

INDUSTRY

Role Type

Job Function

37.5 - 37.5 Hours
Flexibility:
Working Patterns
Part-time
Flexi-Time
Full-time
Flexibility:
Workplace
Remote or Mobile Working
Work From Home (WFH)
Flexibility:
Life event
Career Breaks / Sabbatical
Shared Parental Leave
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