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Application and EDI Support Analyst
Harper Collins
2.7km | , UK
role reference:  wyw_#00031
Location
2.7km | , UK
Salary
Competitive salary
Contract Full-time
Industry Publishing
Hours 37.5 - 37.5 Hours
  • COMMUNICATION SKILLS
  • PHP DEVELOPMENT
  • XML DEVELOPMENT
  • SUPPORT
  • RELATIONSHIP MANAGEMENT
  • SERVICE DELIVERY
Description:

The Application and EDI Support Analyst will provide first and second line systems support for both core and ancillary systems servicing the Supply Chain Group.

This will include troubleshooting and fixing issues with the systems where possible, escalating to third party support where appropriate and managing the resolution for any passed to these groups. The role will necessitate participation in an on call rota to ensure sufficient support is available at all times to support the Distribution Operation.

Key Accountabilities:

  • First point of contact for system issues supporting the supply chain division
  • Raising relevant incidents with third parties and tracking to resolution
  • Raising appropriate tickets in designated systems in a timely manner and documenting accordingly
  • Monitor delivery of system change requests (test- implementation- support)
  • Building productive relationships with third parties
  • Participate in projects as matrix resource
  • Familiarity with all systems/infrastructure within Supply Chain Technology to enable robust support model to be executed
  • Monitoring and Intervening as necessary to ensure no interruption to EDI Interfaces and Data Exchange Inbound and Outbound
  • Use PHP and XML development techniques to support business activities incorporating data transformation
  • Undertake ad-hoc development activities as required for temporary applications

Skills and Experience:

  • In depth knowledge of system support methodologies
  • Prior experience in system support in a 1st line/2nd line environment
  • Prior experience of service delivery and third party liaison with relevant system support vendors
  • Ability to build strong relationships with internal customers and third party vendors
  • Ability to troubleshoot logically within business systems
  • Ability to quickly recognise where issues need to be escalated
  • Excellent communication skill

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to our Senior Recruitment Manager at Kally.simmonds@harpercollins.co.uk with subject heading ‘Vacancy Query’ plus the job title and we will aim to get back to you within 5 working days

Key skills:
  • COMMUNICATION SKILLS
  • PHP DEVELOPMENT
  • XML DEVELOPMENT
  • SUPPORT
  • RELATIONSHIP MANAGEMENT
  • SERVICE DELIVERY
Competitive salary

CONTRACT

INDUSTRY

Role Type

37.5 - 37.5 Hours
Flexibility:
Working Patterns
Part-time
Flexi-Time
Compressed Hours
Flexibility:
Workload
Job Share
Flexibility:
Workplace
Hybrid Working (Office / Home)
Work From Home (WFH)
Office Working
Flexibility:
Life event
Shared Parental Leave
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