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Operations Executive
Included
Fully Remote
role reference:  wyw_#00002
Location
Fully Remote
Salary
Annual
£25K
Contract Full-time
Industry Management Consulting
Hours 35 - 35 Hours
  • Operations Management
  • Financial Reporting
  • Finance
  • OPERATIONS
  • TECH
Description:

Included is a consultancy that brings together smart people who care about diversity and inclusion (D&I) in order to establish more inclusive organisations.

Included builds inclusive cultures through developing leadership and re-engineering systems and processes. We positively disrupt the Boardroom in corporations, academia, media and government. We achieve measurable change - greater representation (diversity) and more conscious decision-making (inclusion) to benefit individuals, organisations and the world at large. Our work covers five areas:

  1. Strategy: we work directly with CEOs and HR Directors to make D&I part of corporate strategy
  2. Data: we design, model and measure inclusion to permit more accurate interventions   
  3. Governance: we observe and improve corporate decision making across all levels of the organisation
  4. Leadership: we deliver keynotes, hackathons and our full Inclusive Leadership programme to reframe inclusion as a personal leadership responsibility
  5. Systems: we de-bias critical business processes such as recruitment and procurement

Included was founded as a legacy of the London 2012 Olympics and Paralympics and our people are passionate about benefitting the clients we work with. They range from world-renowned tech and finance companies to universities, charities and TV companies. Whilst a significant proportion of our clientele are based in London and the UK, we work internationally. Included creates real impact - we are a start-up with big ambition and want to achieve even more.

Role 

The Operations team is central to the success of smooth-running operations and efficiency across the business. Reporting into the Head of Operations, the Operations Executive provides support across the day-to-day business operations, tech, finance and people management. As a scale up business, this varied hands-on role would suit an organised individual who is excited by the opportunity to and work at the centre of the business.

Responsibilities 

  • Operations: Provide general administrative assistance to ensure the smooth running of our day to day operations 
  • Tech: Be across our IT infrastructure including Microsoft 365 and Sharepoint, Scoro (our business management and CRM tool), Mailchimp, Survey Monkey. Provide tech assistance to the team and explore opportunities to innovate and improve our ways of working 
  • Finance: Assist the efficient running of our business finance, including processing invoices and purchase orders, reconciling bank transactions via Xero, processing payments and staff expenses, and chasing outstanding payments.  
  • Financial Reporting: Help compile monthly and quarterly reports for the management team and our boardPeople: Handle HR administration, queries and holiday records. Assist employee relations including professional development process and performance reviews. 
  • People: Assist with recruitment including all stages of the hiring process, recruitment coordination, candidate communication and onboarding 
  • Stakeholders: Develop and maintain excellent relationships with all stakeholders, including colleagues, clients, professional organisations and suppliers 
  • Projects and Clients: Set up new client accounts and assist the client commercial process 
  • Project Management: Deliver operations projects efficiently, against timeline and budget 
  • Culture: Champion employee wellbeing by organising communications and networking, and helping to arrange company events, retreats and socials, to build company culture 
  • D&I: A genuine interest in learning more about D&I

Candidate 

  • Outstanding organisational skills with the ability to juggle a range of tasks and projects simultaneously. Project management experience is desirable 
  • A techie who is genuinely interested in technology and innovative creative solutions. Proven experience of providing tech support is desirable 
  • Experience in finance operations. Experience of Xero is desirable but can also be taught 
  • Excellent standards of verbal, written and other communication skills; with a natural pride in your work 
  • Excellent attention to detail with a hands-on, can do attitude to support the core operations of the business 
  • Impact/results focused, with a genuine passion for inclusion and meritocracy, and an appreciation of the value D&I can bring to organisations and the wider world 
  • Collaborative, with the ability to work cross-functionally across all levels, both internally and externally 
  • A team player who puts colleagues and the work before themselves and their ego.
  • Honest and direct - a willingness to listen, learn and adapt to the Included brand where we speak truth unto power
  • Ability to challenge and hold your ground in an empathetic and non-defensive manner. Value and demonstrate humour and humility in approach

Why you should apply 

  • We genuinely live our values - Courage to be disruptive (Speak truth unto power), Restless and tenacious (Achieve the highest standards) and Dare to be different (Be yourself, flex your role, have fun) 
  • We provide a flexible work environment to allow all employees to perform at their best - Included is a virtual team and all benefit by working from home. This offers flexibility, minimal travel costs and a chance to work your contracted hours around your lifestyleCollaborative Included support and accelerated professional development. 
  • We are in touch daily, meet regularly via Teams and hold quarterly retreats in person at fun locations.We offer the opportunity to support our work with world-class clients and impact Executive decision-making

We believe in inclusion and actively work towards being an equal opportunities employer

We are an inclusive, equal opportunity employer and are committed to a policy of Equal Employment Opportunity. We seek to attract and retain the best people from the widest possible talent pool. We are determined to ensure no applicant or employee receives less favourable treatment on the grounds of any protected characteristic. In addition, we include recognition of socio-economic background and cognitive diversity. 

We particularly welcome applications from Black, Asian and minority ethnic talent and disabled people who are currently under-represented in our team. All appointments will be made on merit of skill and experience relative to the role. 

Please contact us via info@included.com to discuss any reasonable adjustments that you may require to submit your application.

Key skills:
  • Operations Management
  • Financial Reporting
  • Finance
  • OPERATIONS
  • TECH
Annual
£25K

CONTRACT

INDUSTRY

Role Type

35 - 35 Hours
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