£23,500 - £27,000
|Hours||40 - 40 Hours|
We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.
We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.
We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.
About our Complaints Team
Our Complaints function sits alongside our Customer Operations team to make sure we offer all our customers the best possible service, even when things go wrong. We embed empathy into our complaints process to turn distress into delight, and we’re looking for people to join our team who can help us drive this mission forward.
We're looking for empathetic, adaptable, and experienced Complaint Handlers who will be able to bring their existing knowledge and complaint handling expertise to our Customer Operations team, helping us to meet and exceed our regulatory requirements. We’re looking for applicants with robust experience within a specific Complaint Handling role - ideally within the Financial Sector. If you have this experience, care deeply about making customers happy, and are passionate about making things better - we'd love to hear from you!
Check out Aimee's working day as a Complaints COp
What you'll be working on 💛
We already have a fantastic front-line Customer Operations team (COps) and want to strengthen this even more by bringing in some experienced Complaint Handlers. You’ll be the point of contact for customers who feel particularly disappointed in the service we’ve provided.
Our mission is to make money work for everyone, and while having a great app is part of that, we also pride ourselves on providing world-class support. By solving our customers’ problems, treating them fairly, and being totally transparent, we believe we can make banking better 💪
We know that things can go wrong sometimes, and you’ll be tasked with turning the situation around while providing crucial feedback to Monzo on how we can make things better.
Your day-to-day 💬
You should apply if
The Interview Process 👩💼
Our interview process involves 3 main stages:
If you do have any specific questions ahead of this please contact us on firstname.lastname@example.org
What’s in it for you:
💰 £23,500 to £27,000 per year depending on experience
📍This role is based remotely, but if you prefer an office environment, there is opportunities to work in our Cardiff office
📚Learning budget of £1,000 a year for books, training courses and conferences
➕And much more, see our full list of benefits here