|Hours||40 - 40 Hours|
We already have a fantastic front-line Customer Operations team (COps) and want to strengthen this even more by bringing in some experienced Complaint Handlers. You’ll be the point of contact for customers who feel particularly disappointed in the service we’ve provided.
Our mission is to make money work for everyone, and while having a great app is part of that, we also pride ourselves on providing world-class support. By solving our customers’ problems, treating them fairly, and being totally transparent, we believe we can make banking better 💪
We know that things can go wrong sometimes, and you’ll be tasked with turning the situation around while providing crucial feedback to Monzo on how we can make things better.
What will you be doing day to day 💬
Work Location ☀️
You’ll be working either remotely within the UK or from our Cardiff office, to make sure we are here to help our customers over calls, social media platforms, email or in-app chat.
You should apply if ✅
Application process 👩💼
The process consists of this initial application, an individual practical exercise, a group task, and Interviews with the Complaints team.
Interviews and the group task will be held in an Assessment Centre held remotely via Google Meet
Diversity and inclusion is a priority for us – if we want to solve problems for people around the world, our team has to represent our customers. So we need to attract the best talent and create an environment that supports and includes them. You can read more about diversity and inclusion on our blog.