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CRM Manager
Monzo
3.4km | , UK
role reference:  wyw_#00462
Location
3.4km | , UK
Salary
Competitive salary
Contract Full-time
Industry Banking
Hours 40 - 40 Hours
Days at home 3-4 Per Week
Closing date 23/10/2022
  • CRM
  • Customer Relationship Management (CRM)
  • Customer Insight
  • HTML
  • HTML5
  • Email Marketing
Description:

At Monzo, our mission is to make money work for everyone. We have a broad community of more than 6 million customers, some of whom are very engaged, and some of whom we'd like to get closer to. 

We’re looking for a CRM Manager to help us continue to scale Monzo and engage our customers, joining our Engagement team. We have several areas of the business that we are looking to support including our newly formed Investments team, our rapidly growing Borrowing team (home of Monzo Flex, our new way to pay later) and our subscription products, Plus and Premium.

The role 

You will: 

  • Manage the process for customer communication across key engagement channels (specifically email, in-app user engagement and push notifications)
  • Define and analyse customer segments and create custom optimisation plans, getting the right message to the right customer at the right time
  • Bring a test and learn, data-driven approach to customer relationship marketing, executing a plan based on lifecycle, customer value, product engagement and more 
  • Work closely with the Product team to improve the customer experience in areas like onboarding journeys, personalisation and dynamic communications
  • Work closely with the Data team on measurement, test design, and analysis.

You should apply if you have: 

  • Experience in customer relationship marketing. Experience with a subscription business and understanding of HTML, a plus. 
  • An analytical approach that focuses on understanding customer behaviour and planning around data-driven insights
  • High attention to detail and comfortable managing multiple priorities
  • Worked deeply with metrics and can hold your own with the data to back you up
  • Experience working with product teams
  • Worked at scale with a population of millions of customers to drive engagement, retention and to drive usage across an ecosystem of products 

Logistics

Compensation consists of a base salary plus stock options and other benefits

This role will follow a hybrid working pattern - from both our office in London and your home.

We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

Diversity and inclusion is a priority for us – if we want to solve problems for people around the world, our team has to represent our customers. So we need to attract the best talent and create an environment that supports and includes them. You can read more about diversity and inclusion on our blog.

The application process consists of a 30min phone call with a recruiter, a 30min call with the hiring manager, followed by 2 interviews remotely via Google Meet. We promise not to ask you any brain teasers or trick questions.

Key skills:
  • CRM
  • Customer Relationship Management (CRM)
  • Customer Insight
  • HTML
  • HTML5
  • Email Marketing
Competitive salary

CONTRACT

INDUSTRY

Role Type

Days at home

Closing Date

40 - 40 Hours
Flexibility:
Working Patterns
Flexi-Time
Full-time
Flexibility:
Workplace
Hybrid Working (Office / Home)
Office Working
Flexibility:
Life event
Career Breaks / Sabbatical
Shared Parental Leave
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