By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.
WorkYourWay Logo Close menu
WorkYourWay Logo
Customer Service Adviser
Monzo
Fully Remote
role reference:  wyw_#00899
Location
Fully Remote
Salary
Annual
£23,000
Contract Full-time
Industry Banking
Hours 37.5 - 37.5 Hours
  • CUSTOMER EXPERIENCE
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
  • CUSTOMER SUCCESS
Description:

We’re here to make money work for everyone and we're doing things differently. For too long, banking has been complicated and confusing. We want to change that and build a bank with everyone, for everyone. We want to make the world a better place and change people's lives through Monzo.

What will you be doing day-to-day? 💬

Customer Operations are the heart of Monzo ❤️ and every Customer Service Adviser has the power to solve problems quickly and with minimal fuss. You’ll be our customers first point of call and provide support by being honest and transparent with our customers through calls and in-app chat. You’ll spot patterns and identify potentially vulnerable customers as well as financial crime, referring customers to specialised areas where needed! We’ll give you all the tools and training you need so you know exactly how payment systems actually work, and you’ll listen to customers’ concerns with positivity, empathy and patience. Then you’ll fix whatever the problem is and stop it from happening again.

 Who we’re looking for:

  • Experience working in a similar role servicing customers through calls and/or chat based contact centre environment before
  • Care deeply about delighting our customers
  • Are able to multitask activities as well as technical systems
  • Are great at verbally explaining things to people and have flawless written English
  • A UK resident over the age of 18, currently living in the UK with the right to work in the UK (an offer of employment is subject to satisfactory proof of this).

What’s in it for you:

From £23,000 (from £25,000 if you are based in Greater London) depending on direct and relevant experience and a huge range of benefits. All Monzo team members get share options as part of their package. plus stock options & benefits.

You'll spend 5 days per week for your first three weeks in training (Monday-Friday) between 09:00-18:00. This is all done remotely. (Please note that we do not allow any holidays or appointments during training)

This role is distributed

Learning budget of £1,000 a year for books, training courses and conferences

And much more, see our full list of benefits here

You’ll be working remotely on an ‘open availability’ contract basis, to make sure we're always here to help and allow 24/7 customer telephony support, meaning your shift pattern will change on a weekly basis.

To make sure we have enough cover on weekends, you'll work some other weekend days and get days off in the same working week. All of our full time COps are guaranteed 1 full weekend off each month.

You will be flexed to work in different areas in COps to meet the business and customer needs. 

🏡 To work remotely you'll also need:

  • To work from home in the UK in a safe, private and distraction free environment
  • A solid internet connection (download speed - 10mbps; upload speed - 3 mbps)

💻 Equipment:

  • We'll provide you with a Macbook laptop on your first day. There's no need to supply your own.
  • You do need to own your own smartphone, this will be needed each time you log into our customer support system.

Our interview process involves 2 main stages: 

  • Application and completion of application questions
  • An assessment centre that lasts approx 2 hours

Our average process takes around 2-3 weeks. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on hiring-team@monzo.com

Key skills:
  • CUSTOMER EXPERIENCE
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
  • CUSTOMER SUCCESS
Annual
£23,000

CONTRACT

INDUSTRY

Role Type

Job Function

37.5 - 37.5 Hours
Flexibility:
Working Patterns
Flexi-Time
Full-time
Flexibility:
Workplace
Remote or Mobile Working
Work From Home (WFH)
Flexibility:
Life event
Career Breaks / Sabbatical
Similar Roles
Quantitative Analyst
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
Early Careers Recruiter
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
Fieldwork Manager
0.9km | London, UK
35 - 35 Hours
Competitive salary
Sales Development Representative UKI
7.8km | London , UK
35 - 35 Hours
Competitive salary
Client Strats Data Analytics
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
UK Onboarding Lead
163.3km | , UK
37.5 - 37.5 Hours
Competitive salary
Quantitative Strategist - Control Strats
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
Quantitative Strategist VP
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
Software Engineer
Remote Working
35 - 35 Hours
Competitive salary
Sales/Business Development Representative (EMEA)
Remote Working
35 - 35 Hours
Competitive salary
Quantitative Analyst
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
Early Careers Recruiter
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
Fieldwork Manager
0.9km | London, UK
35 - 35 Hours
Competitive salary
Sales Development Representative UKI
7.8km | London , UK
35 - 35 Hours
Competitive salary
Client Strats Data Analytics
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
UK Onboarding Lead
163.3km | , UK
37.5 - 37.5 Hours
Competitive salary
Quantitative Strategist - Control Strats
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
Quantitative Strategist VP
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
Software Engineer
Remote Working
35 - 35 Hours
Competitive salary
Sales/Business Development Representative (EMEA)
Remote Working
35 - 35 Hours
Competitive salary
All rights reserved. © 2021 WorkYourWay