We’re here to make money work for everyone and we're doing things differently. For too long, banking has been obtuse, complex and opaque.

We want to change that and build a bank with everyone, for everyone. Our amazing community suggests features, test the app and give us constant feedback so we can build something everyone loves.

We're focused on solving problems, rather than selling financial products. We want to make the world a better place and change people's lives through Monzo.

This is as 12 month fixed term contract

Your day-to-day   

We’re looking for a Senior CRM Manager to help us continue to scale Monzo and engage our customers, joining our Engagement team. This role will look after the customer lifecycle outside of their first 30 days and be responsible for making sure that we introduce products that are designed to improve our customers’ financial wellbeing.

• Take a hands-on role in managing customer communications across our main engagement channels (specifically email, in-app and push notifications)
• Help to build a ‘next best message’ strategy for customers with a very diverse set of needs (savers, money managers, travellers and more)
• Work with Product teams and product marketers to understand the target audiences of different products, and with Data teams to understand how we can identify these audiences with our own data
• Figure out how we can experiment quickly, iterate and ship new comms and engagement programmes, clearly articulating what success looks like
• Manage and guide CRM managers to achieve these goals
• Work closely with the Data team on measurement, test design, and analysis.
• Get the chance to work on important marketing side projects as and when they happen (recent examples include building a new permission centre, consumer duty actions and more)

You should apply if:

• Plenty of experience in customer relationship marketing. Experience with loyalty, subscriptions, borrowing products or working in a regulated environment is a bonus!
• A head for data and the ability to interrogate it to build your own hypotheses 
• Worked with product teams and product marketers sitting across a lot of different areas
• A very high level of attention to detail and comfortable managing multiple priorities
• Worked in a complex business with multiple products and features serving a lot of different customer needs

The Interview Process:

Our interview process involves three main stages: 

1. Recruiter Call (30mins)
2. Initial Call (30 mins)
3. x2 final interviews via Google Meet (x2 60mins)

Our average process takes around 2-3 weeks but we will always work around your availability. 

You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please us at any point on core-hiring@monzo.com

What’s in it for you:

💰Competitive base salary ➕stock options 

✈️We can help you relocate to the UK 

✅We can sponsor visas

📍This role will be based out of our London office next to Liverpool Street station (a hybrid of office based and home working)

⏰We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.

📚Learning budget of £1,000 a year for books, training courses and conferences

➕And much more, see our full list of benefits here 

Equal Opportunity Statement

We are actively creating an equitable environment for every Monzonaut to thrive.

Diversity and inclusion are a priority for us and we are making sure we have lots of support for all of our people to grow at Monzo. At Monzo, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.