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NatWest

We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.

As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.

Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.

One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.

We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.

Company size:   10,001+ employees
Industry:   Banking
Company Details
Address
1st Floor
Gogarburn
Edinburgh
EH12 1HQ
 
Contact
Industry
WORKYOURWAY INSIDER VIEW

NatWest are one of the UK’s best flexible employers & truly understand this approach helps their business thrive. We’re personally big advocates of the organisation. They’ve also developed their own internal policy and support document to help managers understand flexible working, and everything that’s available to their team. 

What we love about NatWest: 

💡 NatWest have pushed forward remote working, estimating that only 13% of staff will work from the office full-time / 32% will become 'remote first'

💡 One in three of the bank’s staff – more than 20,000 workers – will be able to live and work anywhere in the UK and have to attend their office in person only two days a month. 

💡 NatWest allow all employees to request flexible working, regardless of their time at the company.

What's worth checking with NatWest: 

💡 Most branch roles required to be office based, but still offer many types of flexible working. 

Articles about NatWest: 

💡 NatWest preparing for just 13% of staff to work in office full-time

💡 NatWest looks to hybrid working post-pandemic

💡 NatWest boss predicts 'hybrid' future of working from home and office

💡 NatWest to relocate Bristol staff into one 'agile workspace'

Flexible Working Approach

We’re building a relationship bank for a digital age. Our customers expect to be able to interact with us in person, or by using technology.

That freedom carries on to our colleagues. We offer different types of working arrangements to allow the best in collaboration, and to give flexibility where it’s needed.

Some of these arrangements depend on the type of job you do, and some of them depend on you and the type of flexibility you need.

Where will I be working? 

With the range of jobs in our business, there’s no such thing as one-size-fits all. So we’ve developed a simple framework with three categories.

Speak to your hiring manager to find out which one fits the job you’re applying to.

Remote first: You’ll spend most of your time at home, working with your team digitally. You’ll come into an office or hub when you need to collaborate closely with colleagues, which we’ll expect to be at least twice a month. 

Hybrid: You’ll work from home some of the time, but you’ll also spend a significant amount of time working from an office or hub. In most cases you’ll be on site so you can connect with and serve customers, or meet clients. Branch jobs sit in this category.

Office first: If you’re in an office first job, most of your time will be spent on site at one of our offices, hubs, or centres. This will be either because you need to be physically on site – for example in a cash or data centre – or because of regulations that affect your job, such as if you’re a trader.

Flexible Working 

Whether you’re a parent, a carer, a student, or just have a busy lifestyle, we know it’s not always easy to commit to standard working hours. So we offer a range of flexible working arrangements that will let you balance your life between home and work.

Note that in some jobs, we might not be able to offer flexible hours for business reasons. We’ll always accommodate flexible working where we can, so speak to your hiring manager or recruiter about which options work for you and for us.

FLEXIBASE WORKING PATTERNS DEFINITIONS
Part-time: An employee who works fewer hours than a full-time worker. There is no specific number of hours that makes someone part-time, but a full-time worker will usually work 35-40 hours a week.
Annualised Hours: This is an employment contract where the employee's working hours are calculated on an hourly basis, rather than daily or weekly. Those hours are at times stipulated by the employer during the year.
Flexi-Time: This is a working schedule that allows employees to choose when they start and end their workday, usually to accomodate an individuals needs and other commitments outside of work.
Core Hours / Staggered Hours: Core hours refer to specific times an organisation requires an employee to work, for example 10am to 4pm. Staggered hours are when an employee has different start and finish times from other workers.
Compressed Hours: This is where an employee increases the volume of hours worked each day in order to reduce the number of days worked.
Full-time: A full-time employee works between 35 and 40 hours per week, usually on a permanent contract.
FLEXIBASE WORKLOAD DEFINITIONS
Job Share: An arrangement where two people, or sometimes more, are retained on a part-time or reduced-time basis to perform a job normally fulfilled by one person working full-time.
Phased Retirement: This refers to an approach that gives employees the ability to manage the transition from full-time employment to retirement.
FLEXIBASE WORKPLACE DEFINITIONS
Hybrid Working (Office / Home): This means an employee splits their time between the workplace (usually office based) and remote working (usually at home).
Remote or Mobile Working: This is a type of working arrangement that allows an employee to work from a remote location outside of corporate offices.
Work From Home (WFH): This is where an employee has the ability to set up their workspace at home, and manage their work without the need to go to the office.
Office Working: This refers to an employee being physically present in the workplace to fulfil their contractual responsibilities.
FLEXIBASE LIFE EVENT DEFINITIONS
Career Breaks / Sabbatical: These are an extended periods of agreed absence from work. The term is often used interchangeably with "sabbatical", which is generally taken to mean a shorter period of leave of several weeks or months.
Shared Parental Leave: This allows parents to share a portion of leave and pay with their partners to care for children from birth, usually until their first birthday.

*Please note that not all flexible working options may not be available for every role.

Active Roles
Customer Service – Senior Personal Banker
Remote Working
35 - 35 Hours
Annual
£24,268 - £30,218
Mortgage Customer Service Representative
398.2km | Newcastle Upon Tyne, UK
15 - 30 Hours
Annual
£20,783
Company Locations
Edinburgh, UK
1st Floor
Gogarburn
Edinburgh
EH12 1HQ
London , UK
135 Bishopsgate
London
EC2M 3UR
Aberdeen, UK
78 Union Street
Aberdeen
AB10 1HH
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