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Customer Service – Personal Banker
NatWest
360.6km | Hartlepool, UK
role reference:  wyw_#00428
Location
360.6km | Hartlepool, UK
Salary
Annual
£20,783
Contract Part-time
Industry Banking
Hours 28 - 28 Hours
Closing date 18/09/2022
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
  • Banking
Description:

Join us as a Customer Service - Personal Banker in Hartlepool

  • You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals

  • We’ll look to you to proactively find ways to continually enhance our customer banking experience

  • We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training

What you'll do: 

As the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.

Day-to-day, you’ll be:

  • Having proactive conversations, understanding the needs of our customers and helping them with their banking needs

  • Completing general banking requests such as payments, balance enquires and transfers

  • Helping customers to understand the different ways they can bank with us and the range of services we can offer

  • Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience


The skill you'll need: 

To be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.

You’ll also need:

  • A passion for customer service and strong attention to detail

  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals

  • Strong interpersonal skills and the ability to work well as part of a team

  • The commitment to develop new skills and responsibilities

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to work flexibly.

Hours

  • Part time – 28 hours per week

  • Permanent

  • You’ll typically be working during branch opening hours 9am - 5pm Monday to Friday and rotational Saturdays, working hours will be discussed at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK

Key skills:
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
  • Banking
Annual
£20,783

CONTRACT

INDUSTRY

Role Type

Closing Date

28 - 28 Hours
Flexibility:
Working Patterns
Part-time
Flexi-Time
Flexibility:
Workplace
Office Working
Flexibility:
Life event
Shared Parental Leave
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