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Customer Service - Senior Personal Banker
NatWest
292.5km | Harrogate , UK
role reference:  wyw_#00432
Location
292.5km | Harrogate , UK
Salary
Annual
£24,268
Contract Part-time
Industry Banking
Hours 21 - 21 Hours
Closing date 18/09/2022
  • Banking
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
Description:

Join us as a Customer Service - Senior Personal Banker in Harrogate

  • You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection

  • With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected

  • We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

What you'll do:

As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

  • Meeting and supporting customers via video banking from home or face to face in a branch

  • Conducting Financial Health Checks and reviewing customer accounts

  • Identifying products and services that are right for our customers, helping them to make the most of their money and savings

  • Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection

  • Completing outbound care calls to customers to grow and maintain the relationship

The skills you'll need

We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals.  As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

  • Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction

  • The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls

  • The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances

  • Excellent communication and interpersonal skills with a genuine interest building relationships

  • Excellent planning and organisational skills

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours

  • 21 hours per week

  • Permanent

  • Flexibility to work hours between 08:00 - 20:00

  • You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided

  • Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

Key skills:
  • Banking
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
Annual
£24,268

CONTRACT

INDUSTRY

Role Type

Closing Date

21 - 21 Hours
Flexibility:
Working Patterns
Part-time
Flexi-Time
Flexibility:
Workload
Phased Retirement
Flexibility:
Workplace
Office Working
Flexibility:
Life event
Shared Parental Leave
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