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Mortgage Customer Service Representative
NatWest
398.2km | Newcastle Upon Tyne, UK
role reference:  wyw_#00434
Location
398.2km | Newcastle Upon Tyne, UK
Salary
Annual
£20,783
Contract Fixed-Term Contract
Industry Banking
Hours 15 - 30 Hours
  • Financial Services
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
  • MORTGAGE
Description:

Join us as a Mortgage Customer Service Representative

  • We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
  • We’re looking for a detail-orientated individual to complete processes and procedures, while providing the customer with a seamless experience
  • You’ll be undertaking this role fully remotely from anywhere in the UK, and working from home kit will be provided

What you'll do: 

In this role, you’ll be applying your customer service expertise when dealing with and referring customer queries. You’ll make a real difference to our new and existing customers, supporting them through the single biggest purchase of their lives, their home. 

By listening to and engaging with our customers, you’ll:

  • Build great rapport over the phone providing a wow customer experience to every mortgage customer
  • Talk to third parties to support the smooth progression of our customers’ mortgage applications
  • Improve processes and procedures to maximise customer satisfaction and efficiency
  • Maintain a detailed knowledge of the financial services product range

The skills you'll need: 

To join us in this role, you’ll have experience of working in customer service and delivering to deadlines. You’ll also be able to creatively solve problems while supporting your regulated sales team.

You should have good attention to detail in order to identify exactly what our customers need, as well as strong listening skills. You’ll also need the determination to go the extra mile for our customers everyday, to provide a truly individual and personal service.

We’re also looking for you to demonstrate:

  • The ability to prioritise work and achieve quality results while maintaining high levels of detail
  • Good numerical and organisational skills
  • Ability to work to regulatory requirements and data protection standards

What else you need to know

You’ll need to be flexible and be able to commit to working a rotating shift pattern, your normal hours of work will be between 8am and 6pm Monday to Friday and 1 in 5 Saturdays 9am - 4pm.

You'll enjoy a comprehensive structured training programme and on-going coaching and support to enhance your development.

Key skills:
  • Financial Services
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
  • MORTGAGE
Annual
£20,783

CONTRACT

INDUSTRY

Role Type

15 - 30 Hours
Flexibility:
Working Patterns
Part-time
Flexi-Time
Flexibility:
Workload
Phased Retirement
Flexibility:
Workplace
Office Working
Flexibility:
Life event
Shared Parental Leave
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