|Industry||Information Technology and Services|
|Hours||37.5 - 37.5 Hours|
As a Customer Transformation Director, you will play a key leadership role within the Strategic Customers organisation working closely with the Customer, Sales teams, Customer Success, Business Value Services, Partner Alliances and Professional Services to identify, execute, and deliver large strategic deals. You will do this by helping teams not only create a value propositions but by showing customers how they can achieve that value using Salesforce products. The ideal candidate will love getting their hands dirty creating blueprints for customers to grow their business, reduce cost, and become more sustainable.
The role requires a keen knowledge and passion for all things related to digital customer experience & operations. This will include Customer Data Management, Analytics, Marketing Engagement, Customer
Servicing, Sales, Operational Excellence, Agility, as well as AI and Machine Learning.
The successful candidate will be responsible for creating and maintaining industry relevant “Digital 360” customer experience thought leadership, delivering this content to targeted customers at events including executive level sales and education sessions as well as high reach Salesforce events, e.g. Dreamforce2U, World Tour London, Customer Advisory Boards (CAB) etc. as well as other 3rdparty/partner/industry events.
This role will also be responsible for up-skilling the UKI Sales teams on the latest thinking, messaging and trends on all aspects of Digital Customer Experience transformation with industry insight and context. This will be a vital aspect of scaling your influence throughout the Sales team.
Finally, this role will work closely with customers to craft a vision on how Salesforce can help them achieve their goals. You will have ongoing engagements with the customer while they execute that vision in order to ensure they are getting value out of their investments. You will retain accountability for the Customer Success and Advocacy post sale alongside the account teams.