Salesforce Professional Services plays a crucial role in our company’s revenue growth, helping our customers achieve success on the Salesforce platform by offering assurance, implementation and transformation services.

Professional Services is continuing to expand in two main investment areas: leading customers through pioneering, customer-centric transformations; and guiding customers on how to drive and expand their multi-cloud Salesforce footprint across their organization by delivering faster time to business value.

The Professional Services team is undergoing significant change and growth under new leadership, and the International Operations Leader will lead a team that is a key enabler of the multi year plan for change.

Key Stakeholders

• Trusted business partner to the International Services Leader (EVP) and their teams providing insight, analysis and strategic guidance

• Collaborates with the Global CSG Strategy and Operations team around One CSG message and alignment across top accounts and ensuring International is represented on global initiatives

• Maintains a positive relationship with cross functional departments such as Finance, Revenue Recognition, Sales Operations, Legal, Tax and HR to ensure Services is supported across varying business needs centered around a conglomerate of complex markets, each with unique business requirements

Key Accountabilities

• Responsible for four pillars of Operations (Business Partnership, Sales, Delivery & Resourcing)

  • Business Partnership

    • Directly leads a team of local Business Partners that support Executives across the INTL portfolio with a consistent operational framework that provides predictable and repeatable insights to achieve key business objectives

  • Sales

    • Is responsible for the reporting and processes for forecast, pipeline and overall hygiene to ensure the business can meet and exceed bookings targets

  • Delivery

    • Is responsible for the reporting and processes for revenue, billings, margin, utilization and overall hygiene to ensure the business can meet and exceed financial targets

  • Resourcing

    • Is responsible for the assignment of International resources on the basis of right person, right location and right skills to ensure we deliver amazing customer success

    • Supports partner and subcontractor management to ensure we best leverage the Salesforce Services ecosystem

• Responsible for business planning working alongside International Services leadership and supporting functions e.g. Finance and HR

• Takes high level business goals and define metrics, presentations, reports/dashboards that analyze the health of the business and present recommendations to senior management for strategic decision making and investment

• Leads and participates in initiatives to identify and implement process improvements in support of Global and International Services business

• Maintain cross functional partnership and influence working closely with matrix shared services organizations e.g. Finance, Legal, Tax

• Drives strategic projects across the international business, including market maturity analysis, new market expansion and pricing strategy

Required Qualifications

• Experience in operations roles in a Professional Services business

• Excellent people leadership skills with the ability to multi task in a dynamic and fast paced environment and a track record of executive level presence and impact

• Experience of developing teams of managers, track record of excellent leadership and of growing and developing team members

• Experience of leading geographically disparate teams across continents

• Excellent organizational skills, be detail orientated and able to direct a team performing repetitive tasks to ensure high quality

• Strong analytical skills with the awareness to detect patterns and analyze disparate data

• Excellent written business communication and verbal presentation skills

• Experience with a major CRM and / or PSA tool

• Understanding of sales / contracting execution lifecycle

• Understanding of project management and software implementation lifecycle

• Extensive SaaS technology field operations experience

• Experience of detailing business processes and identifying ways to improve

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)