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Our purpose at Santander UK is to help people and businesses prosper. We are a leading financial services provider, offering a wide range of personal and commercial financial products and services, with around 15 million customers across our Retail and Corporate Businesses.

We have set ourselves an ambitious target - to become one of the best banks in the UK to work for. We’re transforming our business, creating a Simple, Personal and Fair culture in a dynamic and creative environment. We are committed to making a difference, aiming to help one million people by 2020 through the Discovery Project.

Our customers come from a wide range of backgrounds, and so do our people. We aim to reflect and celebrate diversity in our workplace in order to create an inclusive culture that adds real value to our business.

10 Brock St, London, NW1 3FG
Industry Banking
Company size:   10,001+ employees
Industry:   Banking
Company Details
10 Brock St

Santander have implemented 'Flexiworking', which gives employees greater flexibility and autonomy on how they work. They simply don't measure just time spent working, but also objectives and results, enabling employees to perform their functions remotely or to choose their workdays.

What we love about Santandar: 

💡 The bank put forward a challenge to their employees to understand their flexible working requirements before implementing new a policy

💡 Santander allows employees to set their own work schedule, to fit around their needs and requirements 

💡 Santander understand that flexible working improves employee well-being and health by allowing people to reduce fatigue and stress, mitigate long periods of sitting down and have greater control over their lives.

What's worth checking about Santander: 

💡 Flexibility may vary before head office and teleworking positions, but will all offer some degree of 'Flexiworking'. 

Articles about Santander: 

💡 Santander named as a top employer for women

💡 ‘Flexiworking’, a transformative project for Banco Santander

💡 Flexibility and efficiency: our way of working

Flexible Working Approach

Finding the right combination in your personal and professional life is a basic need of any employee. This balance can be achieved through a flexiworking system: a way of working that improves our workforce’s efficiency and productivity, promoting flexible work hours, telework and work-life balance.

"Flexibility" and "work" were two irreconcilable words until not long ago. Now, many companies have made it a priority to bring them together to improve employees' lives. At Santander, because we are aware of this need we are focusing our efforts on facilitating the reconciliation of our employees' work and family life. To this end, we have adapted to the times and to new technologies through work systems that allow our employees to work efficiently while adapting to the needs of their personal lives.

To view and understand work like this, we had to listen to a proposal made by one of our employees. Teresa Sáenz-Díez, an employee with more than 20 years' experience at the Group, spoke of flexiworking through the "Santander Ideas" initiative, a platform that we created to give employees the chance to share ideas for improving the bank overall. We have thus made it possible to work at our company just as before, but with a better work-life balance.

A new way of working

The main characteristic of flexiworking is that it gives employees greater flexibility and autonomy so that they can organise their work more conveniently. Work is no longer measured solely in terms of the amount of time spent but also according to objectives and results, enabling employees to perform their functions remotely or to choose their workdays.

"Since applying flexiworking to my work life, I have noticed that I am much more relaxed and less stressed. I don’t commute at rush hour, and I spend more time with my children. You come home and you can continue working, which makes you feel freer," says Ms Sáenz-Díez.

But the concept of flexiworking goes beyond being able to set your own schedule. It is a way of ensuring employee well-being and improving employee health by allowing people to reduce fatigue and stress, mitigate long periods of sitting down and have greater control over their lives. “You feel better, healthier, so you can do a much better job,” says Ángel Catalán, a team leader, who applies flexiworking in his day-to-day work.

In last year's Global Engagement Survey, 82% of our employees indicate that their line manager helps them achieve a reasonable work-life balance. In addition, 84% of our employees state that their line manager allows flexibility measures to be adopted in the work team.

The world of work is changing. Companies must motivate their employees, both to retain talent and to improve results. For us, flexiworking is one of the solutions for achieving this motivation. It is a commitment to a simple, agile culture, to listening to workers and to achieving more communication among people. All in all, it means improving our employees' lives and our company.

Part-time: An employee who works fewer hours than a full-time worker. There is no specific number of hours that makes someone part-time, but a full-time worker will usually work 35-40 hours a week.
Flexi-Time: This is a working schedule that allows employees to choose when they start and end their workday, usually to accomodate an individuals needs and other commitments outside of work.
Compressed Hours: This is where an employee increases the volume of hours worked each day in order to reduce the number of days worked.
Agile Working: This method of work gives employees the option to work where, when and how they choose – with maximum flexibility and minimum constraints.
Job Share: An arrangement where two people, or sometimes more, are retained on a part-time or reduced-time basis to perform a job normally fulfilled by one person working full-time.
Phased Retirement: This refers to an approach that gives employees the ability to manage the transition from full-time employment to retirement.
Hybrid Working (Office / Home): This means an employee splits their time between the workplace (usually office based) and remote working (usually at home).
Remote or Mobile Working: This is a type of working arrangement that allows an employee to work from a remote location outside of corporate offices.
Work From Home (WFH): This is where an employee has the ability to set up their workspace at home, and manage their work without the need to go to the office.
Office Working: This refers to an employee being physically present in the workplace to fulfil their contractual responsibilities.
Career Breaks / Sabbatical: These are an extended periods of agreed absence from work. The term is often used interchangeably with "sabbatical", which is generally taken to mean a shorter period of leave of several weeks or months.
Shared Parental Leave: This allows parents to share a portion of leave and pay with their partners to care for children from birth, usually until their first birthday.

*Please note that not all flexible working options may not be available for every role.

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