By using this website, you agree to our use of cookies. We use cookies to provide you with a great experience and to help our website run effectively.
WorkYourWay Logo Close menu
WorkYourWay Logo
Service Delivery Manager
Save The Children
2.1km | , UK
role reference:  wyw_#00573
Location
2.1km | , UK
Salary
Annual
£45,000 - £50,000
Contract Full-time
Industry Non-Profit Organisation
Hours - Hours
  • Non-Profit Organisation
  • Information Technology (IT)
  • Information Technology and Services
  • SERVICE MANAGEMENT
  • FINANCIAL MANAGEMENT
  • SERVICE DELIVERY
  • IT PROJECT MANAGEMENT
Description:

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

Job Purpose

This is an exciting opportunity to join our team in a newly formed role, where you'll be responsible for providing our users with an available, accessible, and high-quality portfolio of IT services.

As part of the Technical Operations Senior Leadership Team (SLT), you will report into the Director of Technology Operations and will manage a team of 3; Service Desk Manager, IT Trainer and User Support Assistant. You will also work closely with the Technical Operations, Development, Data and Project teams.

This is a customer facing role, ensuring a continued high level of service is provided to all our users, so you'll bring strong communications skills and previous experience liaising with business, technical and external teams to succeed in this position.

As a rights-based organisation, we are committed to anti-racism and actively opposed systemic oppression of any form. You will support our commitment to celebrate diversity, challenge inequality, and build an inclusive environment for every one of our employees so we can better represent the children we protect.

Main Accountabilities

As Service Delivery Manager you will provide overall management of the Service Delivery function, owning and managing our Service Management processes, including Incident, Request, Change, SLAs, Stakeholder and Project Management.

You'll identify opportunities and synergies in growing the Service Desk function with a focus on centralised and shared services and manage relationships with key Save the Children UK support services teams and functions.

Other key duties include budget control, asset and license management, supplier management, IT Training and continual review and improvement.

You'll:

  • Take responsibility for the Service Management tool, including future development on process improvement, reporting and accessibility.
  • Take responsibility for the both identifying and delivering of small-mid size operational projects, which could either resolve a problem or provide a new opportunity and improve user experience.
  • Take responsibility for budget control, including managing and tracking procurement processes end to end, from initial quote, supplier selection, purchase and receipt of goods and services.
  • Financial management, including monitoring of variable consumption costs, such as printing, telephony and cloud compute, following up with customers where costs are outside tolerance.
  • Ensure all invoices are paid, cross-charged or accrued, managing our annual renewals, monthly and quarterly charges.
  • Regular supply chain process reviews, ensuring that procurement guidelines are followed and the best value is returned, running tender processes with Procurement on larger contracts.
  • Take responsibility for auditing, reviewing and renewing licenses, looking for more cost effective or value-add options ahead of renewal and maintaining a renewal calendar for licenses and contracts.
  • Take responsibility for our asset strategy, including laptops, printing and meeting room setup, working closely with facilities, regional offices and accessibility teams.
  • As part of continual improvement, run regular customer satisfaction surveys and review feedback, making recommendations for Service Improvement Plans and ensure actions are followed through to completion.

Person Profile

You'll demonstrate knowledge and experience in all of the areas below:

  • Excellent knowledge of IT methodologies, software, operating systems, cloud services and standards
  • Maintaining accurate records in a complex environment, including software licensing and asset management
  • Project managing - identifying and delivering small to mid-size work, including working with stakeholders and delivery teams
  • Well versed in continuous improvement practices, from conception to implementation
  • Managing budgets and financial processes, including running tenders for new and renewal of services
  • Negotiating skills to obtain best prices/quality from suppliers
  • Leading and managing a team

You'll also demonstrate good organizational and quantitative skills with the ability to plan, estimate, manage and report progress, as well as to evaluate, recommend and implement timely, essential improvements to existing processes and procedures.

If you're able to solve issues with clear methods while also knowing when to take intuitive leaps, and can guide technical discussions with both technical and non-technical audiences, then we'd love to hear from you.

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

Ways of Working:

Remote First – Most roles can be performed hybrid/remotely, however you may work from the office as often as you wish.

Whilst you have the option to be predominantly working from home, this role may require you to come to the Farringdon office up to 2-4 days per month or 6-8 days per quarter (Note: This will be agreed with your Line Manager and team) so you'll need to be able to commute to London when required. This is intended to be time spent on collaborating with colleagues and relationship building, as well as for leadership meetings or specific project work.

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK is committed to diversity and equality of opportunity in all aspects of our work both external and internal. We strive to be an inclusive employer and particularly encourage applications from under-represented groups such as returning parents or carers who are re-entering work after a career break, people who are LGBT+, from Black, Asian and Minority Ethnic backgrounds, with a disability, impairment, learning difference or long-term condition, with caring responsibilities, from different nations and regions, and from less advantaged socioeconomic backgrounds.

Key skills:
  • Non-Profit Organisation
  • Information Technology (IT)
  • Information Technology and Services
  • SERVICE MANAGEMENT
  • FINANCIAL MANAGEMENT
  • SERVICE DELIVERY
  • IT PROJECT MANAGEMENT
Annual
£45,000 - £50,000

CONTRACT

INDUSTRY

Role Type

Job Function

Flexibility:
Working Patterns
Flexi-Time
Compressed Hours
Full-time
Flexibility:
Workplace
Hybrid Working (Office / Home)
Office Working
Flexibility:
Life event
Career Breaks / Sabbatical
Shared Parental Leave
Similar Roles
Principal Auditor
2.9km | , UK
35 - 35 Hours
Competitive salary
Quantitative Analyst
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
Early Careers Recruiter
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
Internal Sales Consultant
2.7km | , UK
37.5 - 37.5 Hours
Competitive salary
Market Risk Manager
3.1km | London , UK
37.5 - 37.5 Hours
Annual
£69,448 - £86,810
Customer Service Assistant
359.7km | Kendal , UK
28 - 28 Hours
Annual
£19,292 - £19,330
Assistant Marketing Manager (Fixed Term Contract)
263.4km | Chester, UK
37.5 - 37.5 Hours
Annual
£29,712 - £37,140
Azure Lead Product Engineer
2.3km | , UK
37.5 - 37.5 Hours
Annual
£81,120 - £101,400
Senior Security Engineer, Detection & Response
Remote Working
37.5 - 37.5 Hours
Competitive salary
Senior Communications Manager
Remote Working
37.5 - 37.5 Hours
Competitive salary
Principal Auditor
2.9km | , UK
35 - 35 Hours
Competitive salary
Quantitative Analyst
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
Early Careers Recruiter
2.9km | , UK
37.5 - 37.5 Hours
Competitive salary
Internal Sales Consultant
2.7km | , UK
37.5 - 37.5 Hours
Competitive salary
Market Risk Manager
3.1km | London , UK
37.5 - 37.5 Hours
Annual
£69,448 - £86,810
Customer Service Assistant
359.7km | Kendal , UK
28 - 28 Hours
Annual
£19,292 - £19,330
Assistant Marketing Manager (Fixed Term Contract)
263.4km | Chester, UK
37.5 - 37.5 Hours
Annual
£29,712 - £37,140
Azure Lead Product Engineer
2.3km | , UK
37.5 - 37.5 Hours
Annual
£81,120 - £101,400
Senior Security Engineer, Detection & Response
Remote Working
37.5 - 37.5 Hours
Competitive salary
Senior Communications Manager
Remote Working
37.5 - 37.5 Hours
Competitive salary
All rights reserved. © 2021 WorkYourWay