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Community Shop Manager
Shelter
6.1km | London , UK
role reference:  wyw_#00396
Location
6.1km | London , UK
Salary
Annual
£27,953
Contract Full-time
Industry Non-Profit Organisation
Hours 35 - 35 Hours
Closing date 04/09/2022
  • Retail
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
  • MERCHANDISING
Description:

Do you have great leadership skills, a flair for visual merchandising and the ability to spot the value of goods and price them accordingly? Then join Shelter as a Shop Manager in our Boutique by Shelter charity shop in Clapham Junction.

Boutique by Shelter is a series of charity shops with interiors designed by Wayne Hemingway bringing a modern, trendy retail space to the high street. Our first boutique shop opened in Finchley Road and due to its success we have opened a number of new shops across London. We'd like you to join us to help raise vital funds for homeless and badly housed 

 *This role is being advertised as Shop Manager but on appointment your job title will be Community Shop Manager. 

How do we describe a Community Shop Manager?

Someone who has worked in a high-pressure environment, is creative, self-sufficient and can easily adapt to change, often at the last minute. These are high turnover shops in affluent areas where the need to produce sales figures is key, so commercial awareness should also definitely be one of your attributes.

What will I be doing?

The role will be varied and provide you with stimulating and satisfying work. Indeed, there's no such thing as a “typical day”. Continually seeking opportunities to engage with the local community e.g. other retailers, schools, churches or the local food bank and increase your shop's contribution to Shelter's cause will be key. We'll also rely on you to develop your team's (including volunteers) interest and passion in merchandising the shop to attract customers and donors through the door, as well as their knowledge of Shelter and its work.

What sort of people are you looking for?

Commercially aware, inspiring, enterprising and influential individuals who are willing to roll up their sleeves and lead by example - people with lots of creativity, great visual merchandising skills and the ability to thrive even when under pressure. You'll also need proven experience of managing, recruiting and developing a team of staff and volunteers and a track record of providing excellent customer service in a face-to-face role.

What are the benefits?

We offer a wide range of benefits, including 30 days annual leave, enhanced maternity/paternity leave, childcare vouchers and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme. Full training and support is also available to candidates that don't have retail experience but do possess all the other skills required to do the job.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Key skills:
  • Retail
  • Customer Insight
  • Customer Relationship Management (CRM)
  • Customer Service
  • MERCHANDISING
Annual
£27,953

CONTRACT

INDUSTRY

Role Type

Closing Date

35 - 35 Hours
Flexibility:
Working Patterns
Flexi-Time
Full-time
Flexibility:
Workplace
Office Working
Flexibility:
Life event
Career Breaks / Sabbatical
Shared Parental Leave
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