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CRM Executive
Shelter
2.8km | London, UK
role reference:  wyw_#00080
Location
2.8km | London, UK
Salary
Annual
£29,924
Contract Fixed-Term Contract
Industry Non-Profit Organisation
Hours 37.5 - 37.5 Hours
  • Customer Relationship Management (CRM)
  • Email Marketing
  • CRM
  • ADOBE CAMPAIGN
  • MICROSOFT DYNAMICS
  • Adobe Photoshop
Description:

Do you have proven experience of working on email platforms utilising complex segmentation and deploying a high volume of emails with dynamic content? Then join Shelter as a CRM Executive and you could soon be playing a vital role at the heart of our CRM team.

This role is being advertised as a CRM Executive but on appointment your job tile will be CRM Officer.

About Shelter 

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team 

Our recently established specialist CRM function works across the business to develop and coordinate a programme of communication that strengthens our engagement with the people that want to support our cause. The team involved will play an important role in helping us achieve our target of growing our active and engaged supporter base to more than 500,000 by leveraging our investment in marketing automation technology to deliver a greater supporter experience at every touchpoint. This is your opportunity to join them and play a key role in their future.

About the Role

This brand new role has been created in order to implement a central CRM function strategy and liaise with business teams to develop their own CRM capability. Working closely with the Head of CRM and CRM Manager to develop and deliver all of our email communications – from data selections and workflows to dynamic email builds – will be important too. What’s more, we’ll rely on you to ensure our communications follow best practice and make the most of our personalisation capabilities to increase supporter engagement. Along the way, you’ll get to collaborate with colleagues in Fundraising, Campaigns, Retail, Services, Data Management and Insight, IT and Research as you do all you can to ensure we deliver the very best supporter communications. 

About you

To succeed, you’ll need a firm grasp of the CRM tech landscape, including list management, segmentation and dynamic content, with Adobe Campaign and/or Microsoft Dynamics knowledge helpful, but not essential. You’ll also need excellent HTML coding skills, including the ability to edit templates, while knowledge of Photoshop would be useful, but again, is not a must have. What is for certain though is that you’re well-organised, have strong attention to detail, are used to building dynamic content within a template and have a good understanding of email marketing and best practices.

Being a new role in a growing team, there will be scope to grow it into other areas of our work as we look to use CRM more and more.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Key skills:
  • Customer Relationship Management (CRM)
  • Email Marketing
  • CRM
  • ADOBE CAMPAIGN
  • MICROSOFT DYNAMICS
  • Adobe Photoshop
Annual
£29,924

CONTRACT

INDUSTRY

Role Type

37.5 - 37.5 Hours
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