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Deputy Telefundraising Manager
Shelter
227.1km | Sheffield, UK
role reference:  wyw_#00081
Location
227.1km | Sheffield, UK
Salary
Annual
£27,083
Contract Part-time
Industry Non-Profit Organisation
Hours 30 - 30 Hours
  • Fundraising
  • Telecommunications
  • Databases
  • Customer Service
Description:

Deputy Telefundraising Manager - Sheffield 

£27,083 pro rata plus excellent benefits
30 hours per week (1pm – 8pm Monday – Friday, 12pm – 7pm Thursday, 11am – 6pm Friday)
Fixed term contract for 6 months
Dual working from home, and up to two days a week in the Sheffield office

Do you have proven experience of working in a telemarketing or Tele-Fundraising environment and the desire to lead a team? Do you have an interest in housing and homelessness issues and want to work for one of the UK’s leading charities?

About you

You will have experience in a telemarketing or Tele-fundraising role or be an established Individual Giving or Support Acquisition fundraiser.

 You will also have:

  • The ability and desire to lead and develop a team of Tele-Fundraisers, the majority of whom have lived experience of homelessness or bad housing
  • Excellent interpersonal and communication skills, and the ability to engage supporters, or customers in a telemarketing environment
  • Meticulous attention to detail, with experience of working with large amounts of data
  • An understanding of the principles of managing a database and data compliance processes

About the role and team

Responsible for supporting the Tele-fundraising programme and driving forward improvements, the Deputy Manager – Tele-Fundraising role supports the wider Supporter Acquisition team to make contact with new and existing supporters. You will enable the team of Tele-Fundraisers to engage supporters, promoting Shelter’s work and educating them on housing and homelessness issues. This key work is critical in enhancing Shelter’s ability to retain and recruit supporters to drive our fight against social injustice forward. This is achieved strictly without making any cold calls. Alongside this, the post holder will be responsible, with support from the team Manager, for inputting data and maintaining our supporter database.

The majority of Shelter’s fantastic Tele-Fundraisers are ex-Shelter clients who have lived experience of homelessness or bad housing. A vital part of the Deputy Manager position is to support their development and work with the Tele-Fundraising Manager to prepare them for their next step in employment. As part of the wider Supporter Acquisition team within Individual Giving, Tele-Fundraising is responsible for helping Shelter to achieve our ambitious fundraising targets to support our work.

We are happy to talk about flexible working, personal growth, and how to promote a workplace where you can be yourself and achieve success based only on your merit.

About Shelter

A home is a fundamental human need. Yet millions of people across Britain struggle daily with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, motivated individuals who are passionate about our cause to join us at this exciting time.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to points 1, 2, 3 and 4 of the ‘Person specification’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the three behaviours below throughout your responses:

  • We prioritise diversity and have an inclusive and open mindset
  • We work together to achieve our shared purpose
  • We are open to risk and learning from our experiences

Applications without a supporting statement will not be considered.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Key skills:
  • Fundraising
  • Telecommunications
  • Databases
  • Customer Service
Annual
£27,083

CONTRACT

INDUSTRY

Role Type

30 - 30 Hours
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