Are you enterprising and innovative, with a strong commercial focus gained working in retail management and managing operational aspects of online sales to high levels of customer service? Then join Shelter as E-Commerce Hub Manager and you could soon be playing a big part in the future success of our e-commerce activities.

About Shelter 

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

 At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the team

It is an exciting time to be joining Shelter. There’s a lot of change happening following the launch of our new brand, which has re-positioned the organisation and set the base for us to tackle what has grown from a housing crisis to a national emergency. We currently run a network of around 90 community charity shops across Great Britain - from small boutiques to large furniture shops. What’s more, our online offering has grown rapidly over the past two years, with significant turnover during the Christmas peak, success in the launch and promotion of new goods, plus the launch of our second-hand online shop – and we’re planning to expand further in the near future.

 About the role

As E-Commerce Hub Manager, your challenge will be to maximise the hub’s financial contribution to support Shelter’s work and develop and encourage your own and your team’s interest and passion in merchandising our online shop to attract customers. We’ll also look to you to manage a hub that’s safe, happy and vibrant, supports and encourages donations, enable volunteer participation and ensure efficient warehouse operations and customer order processing for our online shop. Recruiting, inducting, inspiring and a developing a team will be a key aspect of the role, as will providing adequate supervision and ongoing training. Acting as Shelter’s representative in your local community, implementing mandatory safeguards and required working practices and policies and collaborating with areas shops and Corporate Partnerships and E-Commerce colleagues to source appropriate stock volumes – all are aspects of this vital management role.

About you 

To succeed, you’ll need experience of leading, managing, empowering and motivating others beyond expectations and a proven ability to recruit and develop a diverse team - particularly volunteers. You’ll also need an understanding of engaging audiences via e-commerce and social media communications and a track record of managing and achieving targets. Knowledge of charity retail and increasing donated sales using online sales marketplaces and/or an understanding of e-commerce KPIs, would be useful too, but is not essential. You must, however, be proficient using Microsoft Office applications and, ideally, have the communication skills it takes to engage and inspire a community to support a cause.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.