2.8km | , UK
|Hours||37.5 - 37.5 Hours|
Is your genuine passion for HR supported by recent experience in a similar role and a proven ability to thrive in a fast-paced Human Resources environment? Then join Shelter as an HR Operations Assistant and you could soon be playing a vital role at the heart of our Strategy Enablement Directorate.
£24,427.17 pa (plus £4,689.79 London Weighting if working from the London Office) + excellent benefits including 30 days holiday and flexible working.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
Our Strategic Enablement directorate brings together our core support functions of HR Delivery, Finance, Tech & Data, Governance, Planning and Property. Led by the Director of Strategic Enablement and four Assistant Directors. We do not see our support functions as merely transactional, but we are both enablers and keepers of Shelter’s strategic objectives. Striving to be a centre of excellence, we work with colleagues to ensure organisational objectives are clear and strategically aligned, whilst supporting with the removal of any internal obstacles that emerge along the way. This particular role sits within the HR Operations team that’s responsible for providing first-class administrative support to internal and external customers around all HR, Recruitment and Payroll matters.
About the role
Among your many challenges will be managing and triaging queries received electronically into the Recruitment and HR Enquiries mailboxes, via phone calls and face to face. Confidently liaising with candidates and hiring managers is a crucial part of the role, providing 5-star customer service is therefore essential. Maintaining office systems and ensuring our HRIS database is updated is fundamental, as is supporting hiring managers’ needs throughout the recruitment process. We’ll also rely on you to advise and signpost staff to the intranet and, where appropriate, refer them to the relevant team member within the wider directorate. You’ll also be carrying out background checks for new employees, including right to work, criminal record and employment reference checks – these are just some aspects of this interesting, varied and vital role that will give you every opportunity to learn and develop within the HR generalist field.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
You’ll need to be a highly organised individual, with meticulous attention to detail, as well as excellent written and verbal communication skills to enable the successful sharing of information amongst internal and external stakeholders. You thrive on providing outstanding customer service and can confidently manage different workstreams and expectations, often with conflicting priorities. What’s more you’re proactive, assertive, eager to learn and develop within HR, enjoy working as part of a team and, crucially, are well-versed in Microsoft Office applications such as Outlook, Word, Excel and MS teams.
How to apply
Please fill in the online application form via our online system, CoreHR. You’ll need to demonstrate how you meet the knowledge, skills and experience points outlined in the ‘About You’ section of the job description (points 2, 3, 4 and 5), as well as the following behaviours:
For all your answers, please draw on your own experience and give real examples. You can write up to 950 characters for each question.
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.