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Specialist Debt Adviser
Shelter
Fully Remote
role reference:  wyw_#00055
Location
Fully Remote
Salary
Annual
£28,390
Contract Full-time
Industry Non-Profit Organisation
Hours 37.5 - 37.5 Hours
  • Finance
  • Communication
  • Community Outreach
  • DEBT
Description:

Are you a customer-focused individual with recent experience of providing specialist level debt advice? Then join Shelter as a Specialist Debt Adviser supporting client-facing debt advisers with their complex casework, contributing to resources and helping us to influence the debt advice sector.

£28,390 pa + excellent benefits Fixed term contract until 30 January 2023 with potential for extension Flexible location with occasional travel to Manchester, Birmingham or Sheffield

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.

About the Team

Our Specialist Debt Advice service works with front-line debt advisers based across England & Wales, providing support with their complex case work. The service currently operates between 9-5 Monday to Friday, with advisers offering live support to clients on a rota basis throughout the week.

About the Role

As a Specialist Debt Adviser, you'll be responsible for handling phone and email enquiries to the service, using diagnostic questioning to fully establish the caller's enquiry and providing detailed and timely responses. We'll also rely on you to identify and act upon any emergency enquiries and prioritise your workload accordingly. Helping our Team to produce written and on-line content and provide service users with the latest developments in debt regulation, policy and good practice will be important too.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

You're someone who champions user-focused advice and who can take complex language and processes and make them easy to understand for professional advisers and other audiences. You'll need excellent all-round understanding of debt advice, with experience of contributing to, and producing, written and on-line resources, including guidance documents, webinars and attendance at networking events, providing service users with the latest debt regulation, policy and good practice. What's more, you have good typing skills and proficiency using Microsoft office applications and case management and reporting systems.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Key skills:
  • Finance
  • Communication
  • Community Outreach
  • DEBT
Annual
£28,390

CONTRACT

INDUSTRY

Role Type

37.5 - 37.5 Hours
Flexibility:
Working Patterns
Part-time
Flexi-Time
Core Hours / Staggered Hours
Mutually Agreed / Predictable Hours
Compressed Hours
Self Rostering / Shift Swapping
Flexibility:
Workload
Phased Retirement
Flexibility:
Workplace
Hybrid Working (Office / Home)
Remote or Mobile Working
Work From Home (WFH)
Office Working
Flexibility:
Life event
Career Breaks / Sabbatical
Shared Parental Leave
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