227.1km | Sheffield , UK
|Hours||18.75 - 18.75 Hours|
Working hours will be Monday-Wednesday 4:15-8pm, Thursday 3:15-7pm, Friday 2:15-6pm (18.75 per week)
We're looking for an enthusiastic individuals with a professional telephone manner to join us as Telefundraising Interns and help promote Shelter and enhance our ability to retain our supporters.
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
Based in the same offices as our free national housing advice helpline, our Telefundraising team provides quality services for existing and new Shelter supporters. These help to promote our work, raise awareness of housing and homelessness issues and enhance our ability to retain and recruit supporters. As an Intern you'll have a great chance to develop your customer service and administration skills through on the job experience. What's more, we'll help you gain formal qualifications through major learning providers in Sheffield.
About the role
This interesting and very worthwhile nine month paid internship placement has been created in order to help our current and ex-service users back into employment. As well as acting as the first point of contact for supporters making enquiries or seeking information about our work, you'll call new supporters to welcome them to the organisation and thank them for choosing to support us. Carrying out quality control surveys will be an important part of the role too, as will inputting data and maintaining accurate supporter records. And, along the way, you'll get to develop working relationships with colleagues in the Sheffield office, as well as staff based in London.
Experience of data inputting, excellent communication and administration skills, strong attention to detail and accuracy and a real interest in housing issues are just some of the things we'll be looking for in the right person. Proactive, results-driven and willing to challenge the status quo and introduce new ideas when appropriate, you also have basic skills using Microsoft Office applications.
This vacancy is open to anyone who has lived experience of either: homelessness, housing issues or money/debt issues. Candidates are also required to have experience of accessing support services.
We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
We will be sharing the interview questions with candidates shortlisted for an interview 3 days before the interview.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.