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Post Production Support Engineer
VICE Media Group
3.4km | , UK
role reference:  wyw_#00025
Location
3.4km | , UK
Salary
Competitive salary
Contract Full-time
Industry Publishing
Hours 37.5 - 37.5 Hours
  • Video Editing
  • Video Production
  • Video Post-production
  • ADOBE PREMIERE
  • JAMF
  • AFTER EFFECTS
  • PROTOOLS
  • PRODUCTION
Description:

ABOUT VICE MEDIA GROUP  

VICE Media Group is the world’s largest independent youth media company.  Launched in 1994, VICE has offices in 35 cities across the globe with a focus on five key businesses: VICE.com, an award-winning international network of digital content; VICE STUDIOS, a feature film and television production studio; VICE TV, an Emmy-winning international television network; a Peabody award-winning NEWS division with the most Emmy-awarded nightly news broadcast; and VIRTUE, a global, full-service creative agency with 25 offices around the world.   

VICE Media Group’s portfolio includes Refinery29, the leading global media and entertainment company focused on women;  PULSE Films, a London-based next-generation production studio with outposts in Los Angeles, New York, Paris and Berlin;  i-D, a global digital and bimonthly magazine defining fashion and contemporary culture; and Garage, a digital platform and biannual publication converging the worlds of art and design. 

VICE x Team 

The Media Support Team supports all media-producing teams globally. We are specialists in resolving media-centric issues on a daily basis and we love to help! 

Role x You 

As our Post Production Support Engineer, you will provide both first and second line support including Video Edit, Graphics and Audio edit; diagnosing and resolving issues with all aspects of the post production and storage environments across all lines of business. 

Responsibilities

  • Respond to tickets in our support queue domestically, but also work with the wider Global Media Support team when necessary 
  • Effectively document problems and their resolutions 
  • Work with the team to plan and implement upgrades for all Post Production systems 
  • Assist other VICE Media Tech staff with technical upgrades and new installations, in conjunction with 3rd party integrators and other third party providers 
  • Work with the IT team to ensure desktop and work-from-home infrastructure work seamlessly together 
  • Work with key manufacturers and support vendors to achieve an appropriate level of service for the VICE lines of business 
  • Undertake preventative maintenance to ensure maximum system availability whilst managing and documenting the maintenance cycle

Experience 
You’ll have: 

  • Incredibly strong media production software and hardware knowledge including, but not limited to: Adobe Premiere, After Effects, ProTools, DaVinci, Red Giant, Mixers, Peripherals,  Frame Rates, Codecs, Captions, Mac and PC 
  • Experience working in a medium sized media / video production company in a similar support role 
  • Experience working with a ticketing system and can demonstrate a flair for multitasking and an ability to constantly juggle priorities 
  • Demonstrable knowledge of Networking infrastructure 
  • Candidates with JAMF experience extremely preferred 
  • Familiarity with CLI on Mac and PC 
  • Previous exposure to global workflows 
  • Great communication and interpersonal skills; you take pride in being able to deliver on customer satisfaction  

We’d also love if you had: 

  • A genuine enthusiasm for new and evolving technology 
  • A creative approach to problem solving 
  • Experience supporting environments with MAM/PAM/DAM, Pixit, LTO tape libraries, Signiant, and Aspera also preferred

Working at VICE 

VICE prioritises the ideas and people that other media companies miss. We believe that innovation is a direct result of diverse, inclusive cultures and see it as essential to our staff, culture and business. To learn more read the VICE GUIDE TO VICE.VICE is proud to be an equal opportunity employer that strives to create and maintain a workplace that celebrates inclusion and diversity.  At VICE, we understand that inclusion and diversity are major benefits to our employees, our readers and viewers, and our company culture.

Key skills:
  • Video Editing
  • Video Production
  • Video Post-production
  • ADOBE PREMIERE
  • JAMF
  • AFTER EFFECTS
  • PROTOOLS
  • PRODUCTION
Competitive salary

CONTRACT

INDUSTRY

Role Type

37.5 - 37.5 Hours
Flexibility:
Working Patterns
Flexi-Time
Full-time
Flexibility:
Workplace
Hybrid Working (Office / Home)
Office Working
Flexibility:
Life event
Career Breaks / Sabbatical
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