|Hours||40 - 40 Hours|
Visier is the leader in people analytics. We are passionate about a 'people first' approach to business strategy and our addictive technology is transforming the way that organisations make decisions. Recently closing a hugely successful funding round and a landmark $1b valuation, Visier is embarking on an incredible phase of its 12 year growth Journey.
Visier is seeking a Software Support Analyst with an analytical mindset and a passion for problem-solving to provide exceptional application support and consulting for our highly valued Enterprise SaaS customers.
The customer experience with Visier is in two main phases for each set of analytics they would like to purchase. The first phase is the initial collaboration with the delivery team to ensure all of their primary business requirements are met. The second phase is once they move to the production environment and are rolled out to their users.
As a member of Visier’s Technical Support organization, the Software Support Analyst will be responsible for supporting our external customer base once they are in our production environment. This position will predominantly be working with the Change Request team on data load changes, custom metrics and calculations, data related investigations, as well as general configuration updates. You will demonstrate excellent communication, analytical, and customer service skills, allowing you to gather detailed information about what changes the customer is wanting to accomplish.
A curious mindset, strong technical aptitude and the ability to learn the Visier platform is a must for the Software Support Analyst to be successful in this role. You will be interacting directly with Visier’s customers, and you must also be able to think on your feet, communicate clearly, and effectively manage expectations and competing priorities.
What You'll Be Doing...
What You'll Bring To The Table...
Most importantly, you share our values...